Sr. Customer Assistance Representative- North Conway

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. The company is the largest and fastest growing privately owned automotive rental and leasing company in North America and is hiring now to advance its vision of becoming the world’s best and most trusted mobility company. Position The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting branch and rental needs. The role includes administrative support, customer service, and acting as rental backup in a large home-city branch or airport location. Location 802 Eastman Road Center, Conway, NH 03813 Compensation Full-time position with a starting rate of pay $16.50 per hour based on a 40-hour work week. Benefits Package Paid time off Employee discount Retirement savings plan Extended health benefits (medical, prescription drug, dental, and vision) Life insurance Training and development Schedules Available Monday: 7:00 am-5:00 pm Tuesday: 7:30 am-3:30 pm Wednesday: 7:30 am-2:00 pm Thursday: 7:30 am-5:00 pm Friday: 7:00 am-5:00 pm or Monday: 7:00 am-5:00 pm Tuesday: 7:30 am-5:00 pm Thursday: 7:30 am-5:00 pm Friday: 7:00 am-5:00 pm Saturday: 8:00 am-1:00 pm (nearby location) Responsibilities Take incoming calls - reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Manage outgoing calls for callback management, accounts receivable, and miscellaneous calls as assigned. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone. Meet and greet customers in a friendly and timely manner. Provide directions and general assistance. Assist in assessing the condition of rental upon return. Process returns, check ins and exit kiosk transactions. Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner and assisting as needed. Understand and communicate rental terms and conditions, vehicle features, and other services. May sell optional protection products, upgrades, fuel options and other additional equipment. Notify management of any known vehicle problems and required maintenance. Clean vehicle interior and exterior by hand or by operating washing equipment when needed. Perform various administrative and basic accounting functions such as research and billing support, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing. Perform miscellaneous and backup duties as assigned. Qualifications Must be at least 18 years old. Must be authorized to work in the United States and not require work-authorization sponsorship by the company for this position now or in the future. High school diploma or GED equivalent required. Some college preferred. Must have at least 1 year of prior customer service, retail or administrative support experience. Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI). Equal Opportunity Employer/Disability/Veterans #J-18808-Ljbffr Enterprise