Dispatch Supervisor

Job Description

Job Description

Salary:

About Mustang Transportation

Mustang Transportation provides safe, reliable employee transportation services supporting mining and industrial operations throughout the Western United States. Our dispatch team is the operational heartbeat of our company, ensuring our drivers, vehicles, and passengers arrive safely, efficiently, and on time. The position is on-site and would require the ability to commute to that location.

We are seeking a highly organized and detail-oriented Dispatcher to support our Nevada transportation operations.

Position Summary

The Dispatch Supervisor is responsible for leading the team of dispatchers, coordinating daily transportation activities, monitoring routes, communicating with drivers, responding to operational issues, and ensuring service commitments are met safely and efficiently.

This position serves as the primary communication link between drivers, maintenance personnel, supervisors, and customer representatives.

Essential Duties and Responsibilities

• Manage daily transportation operations using GPS, dispatch, and communication systems.
• Coordinate dispatcher and driver assignments, route coverage, and schedule adjustments.
• Communicate route changes, delays, emergencies, and operational updates.
• Monitor driver attendance and staffing levels.
• Ensure all routes are staffed and operating according to schedule.
• Track vehicle availability and coordinate with maintenance personnel regarding repairs and inspections.
• Maintain accurate dispatch logs, reports, and operational records.
• Respond to accidents, breakdowns, weather events, and service disruptions.
• Provide professional customer service to passengers and client representatives.
• Assist with trip planning and route optimization.
• Ensure compliance with DOT regulations, company policies, and customer requirements.
• Participate in after-hours operational support as needed.
• Escalate safety concerns and operational issues to management promptly.

Required Qualifications

• Dispatch, transportation, logistics, customer service, or operations experience.
• Well-organized team leadership experince.
• Strong computer proficiency, including Microsoft Office and dispatch software.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities simultaneously.
• Strong attention to detail and organizational skills.
• Ability to remain calm and make sound decisions under pressure.
• Ability to pass background screening and drug testing.
• Possess or Obtain CDL within 30-day of hire.

Preferred Qualifications

• Transportation dispatch experience.
• Motor coach, transit, shuttle, trucking, or school transportation experience.
• Knowledge of DOT regulations and Hours of Service requirements.
• Experience working in mining, industrial, or remote-site operations.
• Experience utilizing GPS tracking and fleet management software.

Core Competencies

Safety First

• Demonstrates commitment to safe transportation operations.

Attention to Detail

• Effectively recognize, address, and correct important changes and adjustments on the fly.

Communication

• Provides clear, professional communication with drivers, customers, and management.

Accountability

• Maintains accurate records and follows established procedures.

Teamwork

• Works collaboratively with drivers, maintenance staff, and operations leadership.

Work Environment

• Fast-paced dispatch office environment.
• Frequent telephone, radio, and computer communication.
• Ability to sit for extended periods.
• May require early mornings, evenings, weekends, holidays, and on-call coverage.

Compensation and Benefits

• Competitive salary based on experience.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid Time Off.
• Paid Holidays.
• Training and professional development opportunities.
• Advancement opportunities within operations management.

Why Join Mustang Transportation?

At Mustang Transportation, dispatchers are not simply answering phonesthey are managing a critical operation that moves hundreds of employees safely each day. We provide the tools, training, and support necessary for our dispatch team to succeed while offering opportunities for advancement into Operations Supervisor, Operations Manager, Safety, and Leadership positions.