Full-Time Customer Service Representative

Position: Full-Time Customer Service Representative Location: Roxbury, NJ Job Id: 198 # of Openings: 0 Customer Service Representative LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences. What You’ll Do Client Experience & Sales: Deliver 5-Star service at every interaction—phone, in-person, and email Convert inquiries into reservations and tours into enrollments Confidently recommend services, packages, and upgrades tailored to each pet Lead engaging tours showcasing our luxury facility and standards Serve as a brand ambassador at local events and community outreach Pet Care & Operations: Check pets in/out and ensure accurate accommodations and care instructions Document feeding, medications, and special instructions with precision Assist with daycare, play sessions, and basic pet care tasks Monitor pet health and behavior, escalating concerns immediately Maintain cleanliness and sanitation standards throughout the resort What We’re Looking For Passion for dogs and understanding of pet parent expectations Strong sales mindset with confidence in closing and upselling services Excellent communication and multitasking skills Ability to thrive in a fast-paced, team-driven environment Tech-comfortable (POS systems, scheduling, Microsoft Office) Weekend and holiday availability required What You’ll Get 401(k) with company participation Paid time off Flexible scheduling Training & development programs Employee discounts and perks Why K9 Resorts? This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here. #J-18808-Ljbffr K9 Resorts