Systems/Business Analyst

Business Analyst (Contractor) – ServiceNow / Xpress Hub Project

We are seeking an experienced Business Analyst to support the Xpress Hub project, a strategic initiative with a targeted completion date of December 2026. The Business Analyst will work closely with business stakeholders, product owners, architects, developers, and project teams to elicit requirements, document business processes, translate business needs into actionable user stories, and support successful solution delivery within the ServiceNow platform. This role requires strong analytical skills, stakeholder management experience, and the ability to bridge the gap between business requirements and technical implementation.

Key Responsibilities:

• Facilitate requirements gathering workshops with business and technical stakeholders.
• Analyze and document current and future-state business processes.
• Create and maintain business requirements, functional specifications, user stories, use cases, and acceptance criteria.
• Work closely with ServiceNow developers and solution architects to ensure requirements are clearly understood.
• Support backlog management, prioritization, and sprint planning activities.
• Coordinate User Acceptance Testing (UAT) activities and validate delivered solutions against business requirements.
• Performing functional testing on the test environment.
• Identify process improvement opportunities and recommend best practices.
• Manage stakeholder communications and provide regular project updates.
• Ensure appropriate documentation and knowledge transfer throughout the project lifecycle.

Required Qualifications:

• 5+ years of Business Analyst experience supporting enterprise applications or digital transformation initiatives.
• Experience working in Agile and Scrum environments.
• Strong experience with requirements gathering, business process mapping, and user story creation.
• Excellent communication and stakeholder engagement skills.
• Experience supporting software development and implementation projects.
• Familiarity with ServiceNow ITSM, ITOM, CSM, HRSD, or related modules preferred.

Preferred Qualifications:

• ServiceNow platform experience.
• Certified Business Analysis Professional (CBAP), PMI-PBA, or equivalent certification.
• Experience supporting utility, energy, or regulated industry organizations.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."