Account Manager (Hybrid)

Please Note: This Denver-based position follows a hybrid work schedule, with in-office collaboration expected at least two days per week. We welcome candidates both within and outside the Denver, CO area, provided they can reliably meet the in-office requirements. About KHM Karsh Hagan Madden (KHM) is an independent marketing agency formed through the merger of Karsh Hagan and Madden Media with 5 decades of creative and strategic legacy with 1 unified shop! We blend bold storytelling with precision media, PR, geospatial targeting, and observation-led strategy to help brands close the gap between how they are seen and how they are felt. Madden built our reputation in destination marketing and tourism. Karsh has spent years building brands in healthcare, banking, higher education, and retail alongside it. Together, we believe the strongest brands build communities, and our goal is to differentiate them in a world where consumers want something that means something to them. Find out more at About You You're an equal parts relationship builder, project manager, and problem solver. You enjoy taking ownership, keeping teams aligned, and helping clients succeed. You're organized, proactive, and comfortable balancing multiple priorities while maintaining a calm, solutions-oriented approach. You also have: 2-4 years of full-time agency account management experience (or comparable client-side marketing experience) A bachelor's degree (or equivalent experience) in marketing, communications, business, or a related field Experience managing multiple client projects simultaneously Strong client communication and relationship management skills Excellent organizational, project management, and time management abilities Experience collaborating with Creative, Media, Production, and other cross-functional teams Experience managing project scopes, timelines, and budgets Sound judgment and confidence in making day-to-day decisions The ability to proactively identify risks and escalat concerns when appropriate Experience supporting print, digital, or video production projects A solid understanding of integrated marketing, including digital and social media Curiosity about industry trends and best practices Experience with travel and tourism clients is a plus About the Job We're looking for an experienced Account Manager who thrives on building strong client relationships, leading projects from kickoff to completion, and delivering exceptional work in a collaborative agency environment. In this role, you'll serve as a trusted day-to-day client partner while managing multiple projects, coordinating cross-functional teams, and helping shape strategic solutions that support client goals. You'll own project execution, financial tracking, and communication while ensuring every deliverable meets the highest standards. This is a hybrid position based in Denver, Colorado, combining in-office collaboration with remote flexibility. What You'll Be Doing Lead client projects from kickoff through final delivery Build trusted relationships with clients while serving as their day-to-day agency contact Manage project timelines, priorities, and deliverables across multiple accounts Develop project scopes with input from internal teams and guide projects through agency workflows Coordinate work across Creative, Media, Production, Creative Technology, and other departments Prepare projects for production by ensuring deliverables are accurate, complete, and client-ready Lead internal meetings, status updates, and project briefings Participate in client presentations and strategy discussions Track account finances, including billing, forecasts, budgets, and project profitability Monitor industry trends, client competitors, and emerging opportunities Identify opportunities to grow existing client relationships Demonstrate sound judgment while proactively solving challenges and keeping projects moving forward What You Need to Succeed Builds trust with clients through responsiveness and accountability Leads projects confidently from beginning to end Communicates effectively with clients and internal teams Keeps multiple priorities organized without losing attention to detail Anticipates challenges before they become problems Collaborates naturally across departments Understands how agency work impacts budgets, timelines, and client satisfaction Takes ownership while knowing when to seek support or elevate issues Continuously looks for opportunities to improve processes and grow client partnerships Don't Meet Every Requirement? That's okay! At Karsh Hagan Madden, we believe diverse backgrounds, perspectives, and experiences make us stronger. If this role excites you but your skillset doesn't line up perfectly with the qualifications above, we still want to hear from you. Who knows-you might bring something to the table we didn't even know we needed. Perks & Benefits Competitive compensation. Medical, dental, vision, and additional benefits to support you and your family. 401(k) with Traditional and Roth options, plus a company match. Flexible PTO and paid holidays. The tools and technology you need to do your best work. Come for the Work. Stay for the People At Karsh Hagan Madden, we're passionate about doing great work-and having fun while we do it. Here's what you can expect: A supportive team that's invested in your success. Opportunities to grow through mentorship, professional development, and meaningful new challenges. A collaborative culture where curiosity, creativity, and fresh ideas are always welcome. The chance to make an impact, contribute your unique perspective, and help shape great work. A workplace that values who you are, the ideas you share, and your potential to grow. About the Interview Process We like to keep it simple and transparent. Here's what the process may look like: Round 1: A friendly chat with our Recruiter to get to know you and share more about the role. Round 2: An interview with some of the awesome teammates you'll collaborate with. Round 3: A conversation with the Team Lead(s) to dive deeper into the role and team fit. Note: Depending on the position, there might be a small assignment along the way to showcase your skills and creativity. Don't worry-we'll let you know in advance! Heads up: At this time, we do not offer Visa sponsorship or relocation services. KHM is an Equal Opportunity Employer. #LI-REMOTE #J-18808-Ljbffr Karsh Hagan