Front Office Customer Success & Marketing Specialist

About the Role Signarama Redmond is hiring a front desk specialist who is the friendly first voice customers hear and the last face they see at pickup. You will greet and route every inquiry, make sure each finished order is right and ready, and tell our project stories on social media and in our monthly newsletter. Location: Redmond, WA (on-site) Schedule: Full-time, regular business hours; the day starts at 8 AM Pay and benefits: [Add pay range and benefits] What You'll Do Front desk and phones: answer calls within two rings, greet walk‑ins, manage voicemail and deliveries, and keep the lobby sharp Lead intake: log every new lead inquiry in our CRM on the same day of receipt so that our account reps / project manager can begin working on them; you do not need quote or price projects Quality check and will-call: inspect finished orders against the work order, package and label them, and run customer pickups Customer success: follow up on completed orders, request Google or Facebook reviews, and respond to every review Digital marketing: capture project photos and video, schedule 3 to 5 social posts a week, keep our Google Business Profile current, and send a monthly newsletter Front office: keep supplies stocked, enter check payments, refresh lobby branding and decor, and help plan team events Must have A warm, professional phone manner, and calm with upset customers Organized and detail-oriented, and able to run a checklist the same way every time Clear writing and comfort with Microsoft 365 and a CRM or order system Comfort creating digital content (photo and/or video) and building simple social posts in Canva or similar Ability to switch between interrupt-driven front desk work and focused marketing blocks Nice to have Front desk, customer service or marketing experience Experience with email marketing and social scheduling tools Sign or print industry experience (not required) Working conditions on-site in a shop with some noise, vinyl and substrate materials, and a paint booth. Mostly desk work with walking to the shop floor. Lift [25 to 40] lbs with proper technique; the team helps with larger items. About Signarama Redmond since 2017 we have been the Greater Seattle area's consultative signs and graphics partner, building custom signs, vehicle wraps, large-format graphics and ADA/wayfinding signage for businesses and local governments. We are an independently owned and operated franchise location and an equal opportunity employer. #J-18808-Ljbffr Signarama Redmond, WA