Customer Service Representative

Customer Service Representative

Location: Minneapolis, MN

Schedule: Full-Time, 40 hours/week with overtime opportunities

About the Opportunity

We're seeking a Customer Service Representative to join a fast-paced, customer-focused team. In this role, you'll assist customers over the phone, coordinate service appointments, and ensure a positive experience throughout every interaction. This is an excellent opportunity for someone who enjoys helping people, thrives in a high-volume environment, and is looking for long-term growth and development.

Responsibilities

• Answer 80-100 inbound customer calls daily

• Schedule and coordinate service appointments

• Make outbound follow-up calls to customers after appointments

• Accurately update customer information in company systems

• Resolve customer questions and concerns professionally

• Provide exceptional customer service on every interaction

• Document customer communications and appointment details

• Follow established call center procedures and quality standards

• Work closely with team members and leadership to support business goals

QualificationsRequired

• 2+ years of customer service experience

• High school diploma or GED

• Strong communication and interpersonal skills

• Ability to multitask in a fast-paced environment

• Experience working with computers and multiple systems simultaneously

• Strong attention to detail and organizational skills

Preferred

• Previous call center experience

• Automotive dealership or service-related experience

• Technical support experience

• Experience using CRM or customer management software

Work Environment

• Fully onsite position in a modern office setting

• Individual workstation with dual monitors

• Business casual dress code

• Team-oriented, supportive culture

• Hands-on training and continuous coaching

• Opportunities for advancement and career growth

• Team size of approximately 40+ employees

Training & ScheduleTraining

• Tuesday-Saturday

• 8:30 AM - 5:00 PM

Regular Schedule

• Monday-Friday: 9:30 AM - 6:00 PM

• Saturday: 8:30 AM - 5:00 PM

• One weekday off each week

• 40 hours per week with potential overtime

Why Join Us?

• Stable, long-term opportunity

• Supportive leadership and hands-on training

• Clear opportunities for career advancement

• Growth-focused culture that invests in employees

• Ongoing coaching and professional development

If you're passionate about delivering excellent customer service and enjoy helping customers solve problems, we'd love to hear from you. Apply today to learn more about this opportunity.

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Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Application Deadline

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a hybrid position in Minneapolis,MN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.