Service Advisor

Service Advisor - Vanlife CustomsThis is not a traditional service advisor role. We don't focus on volume - We focus on how well you treat people, how clearly you communicate, and how effectively you bring projects to completion with care, precision, and finesse.Vanlife Customs is a customer-focused adventure van upfitter committed to delivering high-quality workmanship, transparent communication, and an exceptional client experience. We are passionate about custom van builds, performance, maintenance, and building long-term relationships with our customers through honesty, craftsmanship, and attention to detail.Our team specializes in custom camper van conversions, business vehicle conversions, electrical systems, heating and cooling solutions, suspension upgrades, diagnostics, accessories, and ongoing vehicle support.Whether a customer is visiting for a full build, service work, or a simple upgrade, our goal is to provide a professional, trustworthy, and enjoyable experience from start to finish.We are looking for a motivated, organized, and customer-oriented Service Advisor to join our growing team and help deliver a premium experience for every client who walks through our doors. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about the overland and outdoor industry.Position OverviewThe Service Advisor serves as the primary point of contact between customers and the Vanlife Customs team. This role is responsible for creating a welcoming and professional experience while helping customers navigate service work, upgrades, diagnostics, and custom installation projects.The ideal candidate is personable, detail-oriented, organized under pressure, and capable of building trust through proactive communication and transparency. Strong customer service skills are more important than deep automotive knowledge in this role.ResponsibilitiesServe as the primary point of contact for customers throughout the service processBuild trust through clear, transparent, and proactive communicationDeliver a high-end, white-glove customer experience that reflects the Vanlife Customs brandGreet customers and assist with vehicle check-in and service write-upsListen to customer concerns and accurately document symptoms, upgrade requests, and repair needsBuild and present repair estimates and service recommendationsCommunicate with technicians regarding diagnostics, installations, repair status, and timelinesMaintain regular communication with customers throughout the build or service processCoordinate scheduling and workflow to maximize shop efficiencyProcess invoices and collect payments upon vehicle deliveryMaintain accurate service records and customer informationEnsure a clean, professional, and organized front office environmentDeliver exceptional customer service and build long-term client relationshipsQualificationsStrong communication and interpersonal skillsAbility to multitask and stay organized in a fast-paced environmentPositive attitude and team-oriented mindsetPassion for adventure vans, overlanding, automotive service, or the outdoor lifestyle industry is a plusPreferred ExperienceExperience in automotive, RV, overland, fabrication, or van conversion industriesFamiliarity with estimating and invoicing softwareKnowledge of electrical systems, heating and cooling systems, suspension upgrades, and vehicle accessories is a plusUnderstanding of service scheduling, maintenance processes, and diagnosticsCompensation & BenefitsCompetitive pay: $52,000-$67,000 plus bonus, dependent on experiencePerformance incentives and bonus opportunitiesEmployee discountsPaid time offOpportunities for growth and advancementSupportive and passionate team environmentScheduleFull-time position TuesdayFriday with schedule shifts to create 4-day holiday weekends