Service Advisor for Randy's

Job Description

Job Description

SERVICE ADVISOR Randy's Auto | Broomfield, CO Join One of Broomfield's Most Trusted Automotive Repair Shops Every customer has a story.Every vehicle has a purpose.And every interaction is an opportunity to earn a customer for life.If you enjoy helping people, solving problems, and being the person customers trust when their vehicle needs attention, we'd love to meet you.Randy's Auto has proudly served the Broomfield community since 1992. Over the years, we've built a reputation for honest recommendations, quality repairs, and treating customers like family.Today, Randy's Auto is proudly part of Burns Auto Group. When the opportunity arose to bring Randy's into our family of shops, it wasn't because we wanted another location—it was because we wanted another team that shared our commitment to quality, integrity, and taking care of people.Today, Randy's continues serving the same loyal customers while benefiting from the resources and support of a growing seven-location organization. A Message From Our Owner My name is Ben Burns , and I know what it's like to work hard without feeling appreciated.I spent years as a technician before opening my first shop in 2013 because I believed there had to be a better way to treat employees. I wanted to build a company where people were respected, where the equipment and tools were never an excuse, and where employees actually enjoyed coming to work.Today, Burns Auto Group has grown to seven locations, but our mission hasn't changed.We believe that when we take care of our employees, they'll take great care of our customers. Why Randy's Auto? No two days are the same.One customer may need an oil change.The next may need a complete engine replacement.Then a fleet customer arrives with multiple vehicles that help keep local businesses running.We work on virtually every make and model on the road, from family vehicles to commercial fleet vehicles and box trucks.If you enjoy variety, you'll never be bored here. What Makes Randy's Different? At Randy's Auto, you'll work with:

• Domestic vehicles
• Asian imports
• Light trucks & SUVs
• Commercial fleet vehicles
• Box trucks
• Diesel vehicles

Our heavy-duty lift allows us to service vehicles many independent shops simply can't accommodate, creating opportunities to build long-term relationships with both retail and commercial customers. What You'll Do

• Welcome every customer with professionalism and enthusiasm.
• Answer phones and schedule appointments.
• Guide customers through the repair process from arrival to vehicle pickup.
• Keep customers informed throughout their visit.
• Coordinate with technicians to ensure repairs stay on track.
• Build long-term relationships with both retail and fleet customers.
• Deliver a five-star customer experience every day.

We're Looking for Someone Who...

• Has a positive, engaging personality.
• Loves helping people.
• Communicates clearly and professionally.
• Enjoys building long-term customer relationships.
• Stays organized in a fast-paced environment.
• Can prioritize multiple vehicles and customers throughout the day.
• Wants a long-term career—not just another job.

Previous Service Advisor experience is preferred, but we're willing to train the right person with exceptional customer service skills. Who We Are Burns Auto Group isn't a chain of identical repair shops.We're a family of locally trusted automotive businesses, each with its own history, reputation, and loyal customer base. We preserve what made each shop successful while giving every team the support, technology, training, and opportunities that come with being part of a growing organization.We believe the best repair shops are built by great people—and we're always looking for more of them. What We Offer

• Monday–Friday Schedule — No Weekends!
• Competitive Compensation
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Company 401(k) Match
• Company-Paid Chiropractic Care – We know working in the automotive industry can be physically demanding. That's why Ben personally provides 12 chiropractic visits each year for every employee. These visits are fully paid by the company and are completely separate from your health insurance benefits.
• Employee Discounts
• Ongoing Training & Professional Development
• Opportunities for Advancement Throughout Burns Auto Group

Build Your Career With Us There are plenty of Service Advisor jobs available.We're looking for someone who wants more than a paycheck.We're looking for someone who wants to build a career with a company that believes employees deserve respect, great leadership, continuous training, and every opportunity to succeed.If you're looking for a place where you'll be appreciated, supported, and given every opportunity to grow, we'd love to meet you. Apply today and become part of the Burns Auto Group family.

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