Customer Authentication Engineer

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Customer Authentication Engineer manages the day-to-day maintenance and operation of Authentication and related security systems to ensure that controls are adequate and effective in protecting the customers, environment, and employees.

Primary Responsibilities

• Performs administration duties for the Identity and Authentication platforms

• Develops and maintains detailed technical documentation related to the Customer Authentication and Identity platforms including on-premise and cloud-based deployments

• Serves as support for architecture, support, engineering, and application development issues related to Customer Authentication and Identity

• Analyzes, troubleshoots, and develops third-party integrations for related authentication and identity tools

• Creates new ways to solve existing production security issues related to authentication

• Evaluates new technologies and processes that enhance authentication capabilities and collaborates with management to enact change

• Establishes plans and protocols to protect data and information systems against unauthorized access, modification, and/or destruction

• Delivers technical reports on daily activities

• Analyzes and advises on new authentication technologies and program conformance

• Maintains knowledge of current and emerging technologies and advancements associated with Omni-channel and Digital Authentication and Identity offerings including Cyber Crime related activities

• Analyzes security scenarios and provides data-driven solutions and recommendations to management

• May offer advice and guidance to junior engineers

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree and four (4) years of experience in Information Security/Technology

• Or Associate's degree and eight (8) years of experience in Information Security/Technology

Preferences

• Experience with Agile methodology and SDLC concepts/tools (Git, Atlassian stack)

• Experience with cloud-based technologies and environments such as AWS and Azure

• Experience with Linux/Unix, Windows, scripting (with programming languages such as Bash, PowerShell, or Perl), SQL, LDAP, and web services

• Experience with one or more programming languages such as Java, C#, C/C++, Python, or JavaScript

• Ability to articulate complex technical concepts/scenarios to both technical and non-technical audiences

• Familiarity with FIDO, Webauthn, OTP, Biometrics, and multifactor authentication (MFA) platforms

• Financial services experience

• Relevant security certifications (e.g. CISSP, CIAM, etc.)

• Strong understanding of Active Directory, LDAP, RADIUS, NTLM, Kerberos, and ADFS

• Strong understanding of SAML, OAUTH, OIDC, and JWT

• Strong understanding of TCP/IP network security principles and troubleshooting

Skills and Competencies

• Ability to multi-task, to be self-initiated, and work independently

• Excellent customer service and interpersonal skills

• Good time management skills

• Knowledge and skill in technical problem resolution

• Strong attention to detail and outstanding analytical skills

• Strong organizational, research, analytical and/or problem-solving skills to evaluate situations, make recommendations, and take effective action

• Strong written and verbal communication skills

The ideal candidate will possess the following skillset:

• Hands-on experience engineering customer authentication flows, not just configuring IAM tools (e.g., policy-driven, conditional, or risk-based authentication)

• Strong, implementation-level knowledge of modern identity and authentication protocols (OAuth 2.0, OpenID Connect, SAML, JWT) and their security considerations

• Experience designing or supporting cloud-native, distributed authentication services, including containerized or microservice-based architectures

• Ability to design and operate vendor-agnostic identity solutions using open standards and modular architectures

• Solid understanding of customer identity lifecycle management, including registration, recovery, step-up authentication, and account linking

• Security engineering mindset, including threat modeling for authentication systems, abuse prevention, and secure token handling

• Proven ability to analyze complex authentication or identity issues across application, infrastructure, and security layers

• Strong written and verbal communication skills, with the ability to document architectures and explain tradeoffs to technical and non-technical stakeholders

This position is intended to be onsite, now or in the near future . Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL, Atlanta, GA, Nashville, TN, or Charlotte, NC.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full-time basis.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$109,806.40 USD

Median:

$141,580.00 USD

Incentive Pay Plans:

Opportunity to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.