Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned
First Mate Heating & Cooling
Seasonal Customer Service Representative
Are you calm under pressure, organized, and energized by helping people?
We're a locally owned residential HVAC company serving the Kansas City area since 1971, and we're looking for a seasonal Customer Service Representative to help us deliver a smooth, professional experience during our busiest months.
This is not a "sit and answer phones" job. You are the first impression of our company and the traffic controller for our field team.
What You'll Do
- Answer inbound service calls with warmth and professionalism
- Schedule and dispatch HVAC service appointments efficiently
- Communicate clearly with technicians and customers
- Confirm upcoming appointments and manage reschedules
- Enter accurate job notes and customer details in our system
- Help keep the office organized and running smoothly
- Support the team during peak heating and cooling seasons
What Makes Someone Great in This Role
- Strong attention to detail
- Calm and confident in high-volume environments
- Clear, friendly phone communication
- Comfortable using software and learning new systems
- Team-first mindset
- Willingness to help wherever needed
Experience in HVAC, plumbing, electrical, or home services is a plus but not required. We will train the right person. Seasonal position aligned with peak HVAC demand (spring/summer and/or fall/winter).
MondayFriday schedule with occasional flexibility during peak periods. Compensation
- Competitive hourly pay (based on experience)
- Opportunity for performance incentives
- Supportive, team-oriented environment
- Real-world operations experience in a growing company
About Us
We are a second-generation, family-owned residential HVAC company proudly serving Lee's Summit and the Kansas City area since 1971.
We believe in:
- Doing what we say we'll do
- Taking care of our team
- Serving customers with integrity
- Constant improvement
If you want to work in a fast-moving, team-driven environment where your work directly impacts customers and technicians every day, we'd love to meet you.
First Mate Heating & CoolingVacancy posted 4 days ago
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