Service Operations Assistant

Job Description

Position Overview
The Service Operations Assistant supports front-end store operations by ensuring efficient checkout processes, strong customer service, and compliance with company standards. This role assists in supervising front-end associates, maintaining service flow, and creating a positive, seamless shopping experience.
Key Responsibilities Front-End Operations

• Support daily front-end operations including registers, self-checkout, and service desk
• Monitor customer lines and adjust staffing to ensure efficient service flow
• Maintain clean, organized checkout areas and service stations
• Assist with cash handling, tills, and register accuracy

Customer Service

• Deliver friendly, responsive, and professional customer service
• Assist with transactions, returns, exchanges, and general inquiries
• Resolve customer concerns quickly and escalate when necessary
• Promote loyalty programs, services, and store initiatives

Team Support & Leadership

• Assist in supervising cashiers, courtesy clerks, and front-end associates
• Help train and onboard new employees
• Delegate tasks and ensure completion of daily front-end responsibilities
• Provide coaching and support to improve service and efficiency

Compliance & Accuracy

• Ensure adherence to company policies and cash handling procedures
• Support loss prevention by monitoring front-end activity
• Ensure pricing accuracy and proper item scanning
• Follow all safety and operational standards

Operational Support

• Assist with break scheduling and shift coverage
• Support scheduling and labor needs as directed
• Partner with store leadership on front-end execution
• Step in to lead in absence of the Service Operations Manager when needed

Qualifications

• Previous cashier or front-end experience preferred
• Strong customer service and problem-solving skills
• Ability to multitask in a fast-paced environment
• Leadership potential with strong communication skills
• Basic math and cash handling knowledge

Working Conditions

• Continuous standing, walking, and frequent customer interaction
• Fast-paced retail environment with multitasking demands
• Flexible schedule including evenings, weekends, and holidays

Success Measures

• Customer wait times and checkout efficiency
• Customer satisfaction and service quality
• Accuracy in cash handling and transactions
• Front-end team productivity and engagement
• Compliance with company policies and procedures

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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