SOS Tech Coordinator

SOS Tech Coordinator

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Job Description: Job Description

Job Title: SOS Tech Coordinator

City: San Jose State: California

Experience Level: 1+ years

Role Type: Operations & Technical Support

About the Role:

We are seeking a proactive and adaptable SOS Tech Coordinator to manage end-to-end device lifecycle operations, technical device provisioning, international shipping, and inventory management. In this role, you will combine hands-on technical troubleshooting and OS imaging with high-touch, client-facing customer support in a fast-paced, dynamically changing environment. You will be instrumental in executing day-to-day operations within strict Service Level Objectives (SLOs) and Key Performance Indicators (KPIs), while serving as a collaborative peer lead within a distributed team.

Key Responsibilities:

Technical Support & Device Lifecycle Management:

• Imaging & Provisioning: Perform device imaging, hardware setup, initial configuration, and software deployment across multiple operating systems (macOS, Windows, Linux, Android, ChromeOS, iOS, etc.).
• Technical Troubleshooting: Deliver direct, client-facing technical support, diagnostics, repairs, and preventative maintenance for consumer electronics, laptops, and prototype hardware.
• Device Requests & Walk-Ins: Review, approve, and fulfill device requests; manage walk-up/window distributions and interactive tech demos for internal teams and engineers.

Inventory & Global Logistics:

• End-to-End Logistics: Oversee domestic and international import/export shipments, customs documentation, tracking, and delivery for electronics and hardware.
• Inventory Control: Track hardware lifecycle stages using inventory management tools, maintain dynamic data trackers, and conduct regular physical audits.
• Hardware Lab Operations: Handle hands-on physical hardware operations, including receiving, sorting, packing, shipping, organizing storage areas, and managing hardware recycling/disposal.

Operations & Vendor Management:

• Procurement Support: Manage the end-to-end Purchase Order (PO) lifecyclefrom quote requests and PO creation to shipment tracking and invoice reconciliation.
• OEM/ODM & Partner Collaboration: Coordinate with external partners and 3rd-party vendors via ticketing/bug-tracking systems and official channels.
• Documentation & SOPs: Continuously update Standard Operating Procedures (SOPs) to reflect changing workflows, adhering strictly to established templates and quality guidelines.

Performance & Communication:

• SLO/KPI Adherence: Prioritize daily tasks to maintain compliance with team KPIs; conduct root-cause analysis and corrective action plans if metrics fall short.
• Cross-Functional Communication: Provide clear, professional project updates and status reports to Engineering, cross-functional leads, and management.
• Mentorship: Assist with onboarding, guiding, and mentoring peers in a multi-site team environment.

Qualifications:

Minimum Qualifications:

• Experience: 1+ years of experience in hardware operations, technical support, inventory management, or international logistics/shipping for electronics.
• OS & Imaging Familiarity: Hands-on experience with OS deployment, device imaging, system configuration, and technical troubleshooting across various operating systems.
• Client Support: Proven track record in high-touch, client-facing customer service within a fast-paced, rapidly shifting environment.
• Organizational Skills: Meticulous attention to detail with the ability to maintain accurate data fields across tools, ticketing platforms, and manual tracking sheets.
• Communication: Exceptional written and verbal communication skills, with a strong ability to manage priority emails, flag operational risks, and collaborate effectively across teams.

Preferred Qualifications:

• Hands-on experience with specialized enterprise inventory management and ticketing tools (e.g., Jira, ServiceNow).
• Prior experience supporting prototype hardware, consumer electronics, or laptop deployment programs.
• Demonstrated ability to perform root-cause analysis on operational metrics and process deviations.

Mandatory Skills:

Peripheral Testing. Experience: 1-3 Years . The expected compensation for this role ranges from $45,000 to $100,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.