Customer Care Specialist (Cox Automotive Fleet Client Solutions Delivery)

Company Cox Automotive – Customer Care Group – United States, individual contributor, flexible work option. Job Description Cox Fleet is revolutionizing the industry with digital‑first fleet solutions that connect fleets with maintenance experts, using data‑driven technology via an automated marketplace of service providers and proprietary fleet technology. The Customer Care Specialist II ensures that the overall customer experience is best in class by executing the outlined processes within the work instructions with proficiency and enthusiasm. Compensation Hourly base pay rate is $18.17 – $27.31 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. The position may also be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Responsibilities Field a high volume of inbound calls. Provide excellent customer service for all inbound and outbound calls. Maintain timely and accurate documentation and notation in all systems regarding each customer contact. Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance as well as immediate and scheduled service and repairs. Assign service requests to the respective market for dispatching. Coordinate towing of customer units when necessary. Schedule outside vendors when an emergency breakdown is called in. Continuously develop and improve company capabilities in the area of dispatching. Be professional and establish positive customer rapport, encouraging repeat business. Perform additional duties and special projects as assigned. Qualifications High School Diploma/GED and 3 years’ experience in a related field. Alternatively: any level degree/certification beyond a HS diploma/GED and up to 1 year of experience; or 5 years’ experience in a related field. Knowledge of Microsoft Office Suite. Ability to work independently and collaboratively within a team environment. Able to multi‑task and meet tight deadlines. Excellent problem‑solving skills. Must hold a valid driver’s license. Highly organized with exceptional follow‑through abilities. Drug Testing To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so possession, use or being under the influence of drugs that are illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO) are also offered. EEO Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. #J-18808-Ljbffr