Help Desk Support Engineer - Jr

Nalley Consulting

Job Description

Join the Nalley Consulting team at Southcom HQ.

Position: Help Desk Support Engineer
LCAT: Jr
Location: SOUTHCOM HQ, Doral, FL / Off-site
Office: U.S. SOUTHERN COMMAND J2

Required clearance: No

Required education: Associate’s degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.

Description:

Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.
Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.

Required Experience:

Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training.
Must be proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications.
Strong customer service and documentation skills are required.
Must have demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training.
Experience with IT help desk ticketing systems, remote desktop support, and incident response is required.

Desired Qualifications:

Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.

ABOUT NALLEY CONSULTING

Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.

Nalley Consulting fringe benefits include:

Excellent medical, dental, and vision benefits
PTO
11 paid federal holidays
Tuition assistance
Paid military-reserve leave
Paid parental leave for birth or adoption
401k matching up to 5 percent of the base salary
Flex time
Company-paid short-term disability, long-term disability, and life insurance.

ok2Kdk36h8

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Help Desk Support Engineer - Jr in Miami, FL vacancy

Help Desk Support Engineer - Jr
...Help Desk Support Engineer Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Support Engineer LCAT: Jr Location: SOUTHCOM HQ, Doral, FL / Off-site Office: U.S. SOUTHERN COMMAND J2 Required clearance: No Required education: Associate's degree in Information...
Junior
Temporary work
Work at office
Remote work
Flexible hours
NALLEY CONSULTING, LLC
Miami, FL
4 days ago
Network Support Technician
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide... ..., and end-users in a Service Desk supported Tier II environment. This position... ...implementation by the architecture and engineering team and COTS products. Must possess...
Suggested
Local area
Immediate start
Remote work
Worldwide
Night shift
Inserso
Miami, FL
3 days ago
IT Technical Support Specialist
...IT Technical Support Specialist Sentara is hiring an IT Technical Support Specialist! This position is onsite. Location: Sentara Health Plan AvMed Miami, 3470 NW 82nd Ave, IT Office: Suite 1100, Doral, FL 33122 The IT Technical Support Specialist is a customer...
Suggested
Temporary work
Work at office
Remote work
Sentara Healthcare
Miami, FL
2 days ago
Junior IT User Support Specialist
...Junior It User Support Specialist Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an... ...expectations; proactive in seeking innovative ways in which to help others Ability to establish and maintain effective working relationships...
Junior
Work at office
Local area
Remote work
Flexible hours
Greenberg Traurig
Miami, FL
2 days ago
SUPPORT DESK TECHNICIAN
...Support Desk Technician The role of the Support Desk Technician is to provide fast and reliable technical assistance on all IT related... .... Three (3) years' experience working in an IT support role or Help desk environment. A+ Certification preferred. Licensure / Certification...
Suggested
Work experience placement
Work at office
Community Health of South Florida
Miami, FL
5 days ago
Help Desk Support Engineer
...Job Description Job Description Job Summary: We are seeking a Level 1 Helpdesk Support Engineer to provide first-line support for all IT-related issues within our organization. The ideal candidate will possess excellent communication skills, technical troubleshooting...
Work at office
Remote work
Trawick International Inc
Miami, FL
22 days ago
Service Desk Manager
...Service Desk Manager We Are Lennar Lennar is one of the... ...delivery of high-quality technical support across the organization. This... ...maintain security and social engineering protocols to protect the... ...for $1 Company Match up to 5%, helps secure their financial future...
Live in
Work at office
Local area
Lennar
Miami, FL
4 days ago
Technical Support Supervisor
...Technical Support Supervisor Miami – must be onsite 5 days/week Summary The Tech... ...the willingness and ability to help other team members on difficult issues.... ...years of experience with IT Support and/or Engineering ~ Must have 2+ years of experience in...
For contractors
Work at office
Local area
Remote work
Night shift
Weekend work
1872 Consulting
Miami, FL
3 days ago
Help Desk Technician II
...Help Desk Technician II Miami Full-time Permanent employee Your Mission To provide the employees of Dynamix Labs Recruitment of... ...approach. We help organizations work smarter through solutions in IT support, cloud services, cybersecurity, and modern communication. From...
Permanent employment
Full time
Dynamix
Miami, FL
3 days ago
Technical Specialist
...where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience... ...best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating...
Local area
Relocation
Night shift
Apple
Miami, FL
4 days ago
Senior Help Desk Technician
...Senior Help Desk Technician Employment Type: Full Time CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors,...
Full time
For contractors
Work at office
Remote work
Flexible hours
Contact Government Services LLC
Miami, FL
4 days ago
IT Support Technician
...IT Support Technician The IT Support team delivers technical support and office technology services to all Opendoor personnel. We... ...partner closely with Operations, People, Finance, Security and Engineering to keep our offices running smoothly. As an IT Support...
Work at office
Local area
Remote work
Monday to Friday
Softbank Investment Advisers
Miami, FL
5 days ago
Hybrid IT Support Technician (Miami, FL Required | Remote + Client Visits)
...IT Support Technician We are looking for an experienced IT Support Technician to provide first-line support and assist with... ...Services to our internal offices and remote staff. The IT Service Desk, which you will help manage, serves as the centralized contact point for all IT-...
Work at office
Remote work
Relocation package
My VA Support
Miami, FL
4 days ago
Customer Support Analyst
...Customer Support Analyst Launch Your Career with Cook Systems Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune...
Work experience placement
Flexible hours
Cook Systems
Miami, FL
6 days ago
Deskside Support Technician
$19 - $22.33 per hour
...number. Our employee relationship managers support you throughout your engagement,... ...other level 2 and level 3 teams such as Engineering, Network, Server, or Security need to be... ...Minimum 2+ years of experience providing Desk Side Support Prior experience in enterprise...
Hourly pay
Minimum wage
Local area
Remote work
CompuCom
Miami, FL
3 days ago
Technical Specialist
...persisting omni session and journey touchpoints. Experience with API Gateway (Google Apigee), Product Catalog, Commerce/Pricing Engines and Digital Front-end Web Technologies Experience in a diverse technology stack, including Angular, AWS services (Cloudfront, Lambda...
Hcltech
Miami, FL
3 days ago
IT Support MSP Level III Technician
$80k - $90k
...accomplish business tasks. The objective will be to respond to support requests in a timely manner, be the reference point for all IT support... ...: Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely,...
Work at office
Local area
Remote work
Flexible hours
TeamLogic IT
Miami, FL
2 days ago
Multimedia Technical Support Specialist
...Weaver Miller, a full-service commercial law firm serving clients throughout Florida, is seeking a full-time Multimedia Technical Support Specialist to work in our downtown Miami Office. The Multimedia Technical Support Specialist will be responsible to create and provide...
Full time
Work experience placement
Local area
Stearns Weaver
Miami, FL
1 day ago
IT Support Technician
$22.93 - $29.06 per hour
...IT Support Technician At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your... ...: Answer calls and respond to tickets from the Support Desk ticketing system. Communicate using MS Teams, email, and in person...
Hourly pay
Full time
Temporary work
Currently hiring
Work at office
Local area
Remote work
Cumming Group
Miami, FL
5 days ago
IT Support Technician
...IT Support Technician We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our Miami office. We are seeking an IT Support Technician to join our team. The IT...
Temporary work
Work at office
Holland & Knight
Miami, FL
1 day ago
IT Desktop Support Engineer (Backfill)
...Position: IT Desktop Support Engineer - Backfill Location: Miami, Florida Backfill Support - on need Job Purpose: The onsite... ...unable to resolve, escalate to vendors in accordance with Help Desk escalation processes. • Maintain overall ownership of user...
Work at office
Sky Systems
Miami, FL
3 days ago
English-Spanish Bilingual Tier 2 Technical Support Representative
...Job Title: English-Spanish Bilingual Tier 2 Technical Support Representative Company: Callnovo Location: Remote / Freelancer... .... - Prior experience in customer support, call center, help desk, or technical support. - Ability to work 3:00 PM – 12:00 AM Central...
Contract work
Freelance
Remote work
Fuku
Miami, FL
7 days ago
Service Desk Analyst
...your Future The Onsite IT Technician I provides basic technical support for Lennar Associates. This role involves resolving hardware and... ...Support others by working on a variety of data management tasks. Help manage internal client relationships by carrying out standard...
For contractors
Live in
Local area
Immediate start
Lennar Homes
Miami, FL
4 days ago
Customer Support Technician
...Customer Support Technician Launch Your Career with Cook Systems Since 1990, Cook Systemsa certified veteran-owned IT consulting firmhas been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune...
Work experience placement
Flexible hours
Cook Systems
Miami, FL
4 days ago
Desktop Support Technician
...Desktop Support Technician The University of Miami's UMIT Department has an exciting opportunity for a Full-time Desktop Support Technician... .... Monitors, administers, tracks, and verifies completion of help desk tickets. Assists staff with the installation, configuration,...
Full time
Work at office
Remote work
Night shift
Weekend work
Afternoon shift
University of Miami
Miami, FL
3 days ago
Service Desk Manager
$99.37k - $141.96k
...functional area. Provides leadership and customer support by meeting staffing needs through the... ...make recommendations for improvements. Helps define strategy and processes for defined... ...a centralized technical support and help desk team for a wide variety of corporate...
Hourly pay
Full time
For contractors
Work experience placement
Work at office
ChenMed
Miami, FL
4 days ago
Enterprise Service Desk Manager
...seeks a motivated, career and customer-oriented Enterprise Service Desk Manager to join our team in Doral, Florida. Responsibilities... ...efficiency and innovation. Conduct in-depth trend analysis of support requests, identify recurring issues, and recommend strategic solutions...
Work at office
Remote work
MANTECH
Miami, FL
2 days ago
Information Technology Support Technician
Join to apply for the Information Technology Support Technician role at PCNA . Who are we? Polyconcept North America (PCNA) is the industry... .... Bilingual - English and Spanish Fluency 1 year in a service desk and/or direct technical support role. Hardware and software...
Full time
Temporary work
Work at office
Local area
Remote work
PCNA
Miami, FL
3 days ago
IT Support Specialist
...The IT Support Specialist assists computer users by answering questions, resolving technical issues,... ...support resolutions for users to refer to for help. Maintain statistics and dashboard reporting of the Help Desk ticketing system. Perform the necessary imaging...
Local area
Ransom Everglades
Miami, FL
4 days ago
IT Support Specialist
...IT Support Specialist The Company One Spa World is a worldwide provider and innovator in the fields of beauty, wellness, rejuvenation... ...Include: • 3+ years in IT Support role and/or technical help desk support role Microsoft Certification (MCP, MCSE, MCSD,...
Remote work
Worldwide
Flexible hours
2 days per week
OneSpaWorld
Coral Gables, FL
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk Support Engineer - Jr. Be the first to apply!