Field Service Technician I

Position Summary Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision. Responsibilities Repair Surgical instruments with the guidance of Field Service Technicians II and Senior technicians. Build and maintain a positive relationship with the customer. Manage Customer in order to meet or exceed customer expectations. Partner with Sales team(s) to grow business in assigned territory. Accurate and timely repairs of precision surgical instruments. Manage all on site repairs, maintenance and testing of assigned instruments and equipment. Diagnose errors or technical problems and determine proper solutions; therefore must have strong problem‑solving skills. Produce timely daily work orders. Update customer reports as needed. Cooperate with sales and technical teams to share information across the organization. Comprehend customer requirements and make appropriate recommendations. Perform regular maintenance and cleaning of work area and company equipment. Comply with applicable ISO and FDA regulations as stated in the Quality Manual. Embodiment of the Company's Vision, Mission, and Values. Other duties may be assigned. Knowledge & Skills Language Skills: Ability to read, interpret, and write documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to speak effectively before groups of customers or organization employees. Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations. Qualifications Requires a high school diploma. Experience with machining or handling of delicate metal instruments is desirable. Requires clear communication to customers, colleagues and management. Technical degree is desirable. Occasional overtime and changes in shift scheduling are required to suit customer needs. Computer knowledge is required. Other Duties The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons. Physical Demands While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and or move up to 50 pounds. The employee must occasionally lift and or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Compensation The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. This range is a reasonable estimate and may not reflect any specific geographic differential.

$27.00 - $40.51 /HR

Benefits B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. EEO Statement We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. #J-18808-Ljbffr Salem Health Hospitals & Clinics