Host

SKILLS/QUALIFICATIONS : Must be 21 years of age, at least 1- year of host/restaurant experience, Must possess a positive attitude and work well with other associates.

REQUIRED CERTIFICATE/LICENSE : California Food Handler Health Card, Valid RBS Server Certificate

MAJOR JOB DUTIES: Duties include, but are not limited, to the following:

Organizes, cleans and maintains host station, side stations and proper storage areas and all supplies that support daily duties.

• Maintain guest focus while performing duties
• Greet guests promptly and warmly as they arrive.
• Manage reservations and walk-ins using [reservation system, e.g., OpenTable].
• Accurately quote wait times and provide updates to guests.
• Escort guests to their tables and present menus.
• Maintain cleanliness and organization of the host stand and entrance area.
• Communicate with servers and management to ensure tables are properly turned and seated efficiently.
• Answer phone calls, take reservations, and provide restaurant information.
• Follow directions and ask questions for clarification
• Assist in light cleaning or organizing duties as needed.
• Associate is expected to carry out, within their capabilities, all reasonable requests by management.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:  

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a hotel restaurant on the property. Must be tolerant to varying conditions of noise level, temperature. Must be able to work in an indoor environment. The noise level in the work environment is usually moderate. 

• Interacts with management, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged standing and mobility.
• Requires bending and reaching.
• Prolonged periods of standing and/or walking (five hours or more)
• Requires the ability to distinguish letters, numbers and symbols.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.