Receptionist

Job Description

Job Description

Receptionist (Part-Time Weeknights)

Be the Friendly Face of Complete Care at Care Age

Complete Care at Care Age is a respected pillar of the Brookfield, WI community, dedicated to improving the lives we touch through high-quality healthcare and extraordinary compassion. As our Receptionist , you will be the welcoming face of our facility and play an essential role in creating a positive experience for residents, families, visitors, and staff.

We're looking for a dependable, professional, and compassionate individual to join our administrative team. If you enjoy helping others, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we'd love to meet you.

Why Choose Complete Care at Care Age?

• Supportive, Family-Oriented Culture: Join a team that values respect, compassion, and teamwork.

• Meaningful Work: Be the first point of contact for residents, families, and visitors while helping create a warm and welcoming environment.

• Career Growth: Build your career with a respected healthcare organization committed to employee success.

• Competitive Benefits: We offer competitive pay and opportunities for professional development.

Position Summary

The Receptionist provides exceptional front desk customer service by greeting visitors, answering inquiries, managing incoming calls, and supporting daily administrative operations. This role is essential to maintaining a welcoming, organized, and secure environment while delivering outstanding customer service with professionalism and compassion.

Essential Duties & Responsibilities

• Operate the telephone switchboard by answering, screening, and forwarding calls, taking accurate messages, and providing information as needed.

• Welcome residents, families, visitors, vendors, and staff with professionalism and courtesy.

• Direct or escort visitors to their destination within the facility.

• Assist residents, family members, employees, and guests with questions and requests.

• Perform general administrative duties, including data entry, filing, copying, and word processing.

• Maintain facility security by monitoring visitor access, sign-in logs, and surveillance systems.

• Receive, sort, and distribute incoming mail, packages, and deliveries.

• Maintain confidential records and filing systems.

• Report resident concerns or unusual situations to the Administrator promptly.

• Monitor office and reception supply inventory and place orders as needed.

• Maintain the reception area in a clean, organized, and professional manner.

• Ensure proper use and care of office equipment and supplies.

• Perform other administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.

• Previous receptionist, administrative, or customer service experience preferred.

• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

• Excellent verbal and written communication skills.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Professional appearance and positive attitude.

• Ability to remain calm, courteous, and resourceful in a fast-paced environment.

• Experience in healthcare or long-term care is a plus.

Physical Requirements

• Ability to move throughout the facility during the workday.

• Ability to communicate clearly in English, both verbally and in writing.

• Ability to work independently while maintaining professionalism and confidentiality.

• Ability to lift, push, pull, or carry up to 25 pounds and occasionally up to 50 pounds.

• Ability to assist during emergency situations, including resident evacuation if necessary.

Join Our Team

If you're looking for an opportunity to make a meaningful impact while working alongside a compassionate and supportive team, we'd love to hear from you.

Apply today and become part of the Complete Care at Care Age family!

Complete Care at Care Age is proud to be an Equal Opportunity Employer.

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