General Manager-203100
$73.86kESA Management, LLC
Job Description
POSITION PURPOSE AND SUMMARY Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100% commitment to providing the best possible experience for our guests Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. Completes daily room and Guest Ready room inspections. Manages ESA Brand Standards and processes while pursuing continuous improvement. Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. Provides team members with the necessary tools and supplies to perform their jobs. Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors Efficiently manages rooms to keep all guest rooms in service. Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. Upholds and enforces ESA standards and policy compliance at the hotel level. Ensures bank deposits are completed in accordance with company policy Completes competitive surveillance (Sales Drive Bys) OTHER DUTIES Reviews in-house rates. Adheres to federal, state and local employment related laws and regulations. Performs duties in all aspects of hotel operations as needed Directly manages an Assistant General Manager / Team Leader. Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements
MINIMUM QUALIFICATIONS Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check. PREFERRED QUALIFICATIONS
$73862.00
POSITION PURPOSE AND SUMMARY Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100% commitment to providing the best possible experience for our guests Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. Completes daily room and Guest Ready room inspections. Manages ESA Brand Standards and processes while pursuing continuous improvement. Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. Provides team members with the necessary tools and supplies to perform their jobs. Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors Efficiently manages rooms to keep all guest rooms in service. Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. Upholds and enforces ESA standards and policy compliance at the hotel level. Ensures bank deposits are completed in accordance with company policy Completes competitive surveillance (Sales Drive Bys) OTHER DUTIES Reviews in-house rates. Adheres to federal, state and local employment related laws and regulations. Performs duties in all aspects of hotel operations as needed Directly manages an Assistant General Manager / Team Leader. Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements
MINIMUM QUALIFICATIONS Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check. PREFERRED QUALIFICATIONS
- 2-year degree highly preferred
- Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
- Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
- Ability to manage and direct a staff to perform daily job tasks
- Conversational or proficient in Spanish
- Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate
- Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
- Typically, moderate noise level in the work environment.
- Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.
- Occasionally push, pull, lift and/or move up to 25 pounds.
- Read, write and speak English and comprehends basic instructions.
- Write in an effective and grammatically correct manner to generate effective short correspondence and memos.
- Present information in one-on-one and small group situations to customers, clients, and associate
- Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property
- Conversational Spanish would be beneficial
$73862.00
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the General Manager-203100 in Mountain View, CA vacancy
$73.86k
...success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive... ...as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100%...SuggestedWeekly payMinimum wageTemporary workLocal areaFlexible hoursESA Management, LLC
Sunnyvale, CA7 days ago$55k - $72k
...UFC Gym Brand Ambassador Assistant General ManagerAs a UFC Gym brand ambassador, the Assistant General Manager (AGM) represents UFC Gym and ensures Membership Specialists (MS) provide a welcoming, informative, differentiated, high energy, and incredible experience for...SuggestedLocal areaWeekend workUFC Gym
Sunnyvale, CA5 days ago$70k - $90k
...Assistant General ManagerSunnyvale, California, United StatesJoin the team at Stress-Free Auto Care: Where your skills and passion drive... ...the experience.At Stress Free Auto Care, our Assistant General Managers play a critical leadership role in driving business performance...SuggestedStress Free Inc
Sunnyvale, CA7 hours ago$22 per hour
...Assistant General ManagerBe a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members... ...franchisees.Position Title: Assistant General ManagerReports to: General Manager (occasionally District Manager)Position Type: Full...SuggestedRiser Fitness
Palo Alto, CA5 days ago- ...Assistant General ManagerThe Taco Bell Assistant General Manager supports the Restaurant General Manager by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems with a smile, seek help when needed and are willing...SuggestedShift work
Taco Bell
Mountain View, CA4 days ago - ...Assistant ManagerOur Assistant Managers are responsible for maintaining our restaurants exceptionally clean and well run. He or she will assist the General Manager in the day-to-day operations and in managing the restaurant staff. This includes executing the Wendy's operating...
Wendy's
Sunnyvale, CA4 days ago - ...Assistant General ManagerAlamo Drafthouse Cinema is looking for an experienced Assistant General Manager who wants to join us in our mission; To Ensure Every Guest and Teammate Has An Awesome Experience And Is Excited To Come Back. Alamo Drafthouse Cinema is an industry...Full timePart timeWork experience placementWork at officeLocal area
Alamo Drafthouse
Mountain View, CA5 days ago $220k - $245k
...General Manager – Upper Upscale/Lifestyle Hotel Our dream General Manager is a proven thought leader, an experienced innovator and hospitality guru. They will oversee all aspects of the hotel’s daily operations, maximize revenue, and deliver outstanding guest experiences...Flexible hoursTreehouse Sunnyvale, L.L.C.
Palo Alto, CA3 hours ago- ...Pizza Hut is seeking a Restaurant General Manager in Sunnyvale to lead a winning team with a focus on hospitality, training and customer service. You’ll be responsible for driving performance, coaching staff and creating a positive work environment that mirrors our brand...
America's Pizza Company, LLC
Sunnyvale, CA1 day ago $90k - $95k
...we operate and serve Solutions & Results Oriented - Staying adaptable and focused on results About The Role As our Restaurant General Manager , you will lead the daily operations of Beast & Butterflies, creating an energetic, guest-focused dining experience that reflects...Hourly payTemporary workLocal areaWorldwideShift workWeekend workAfternoon shiftMillennium Hotels and Resorts
Sunnyvale, CA1 day ago$76.74k - $100k
...Dining Hall ManagerThe Dining Hall Manager reports to the Senior Director of Student Dining within Stanford Residential & Dining Enterprises... ...proper staffing, throughput, and service consistency.Perform general management duties of the food service manager 1, with a focus...Temporary workWork at officeLocal areaFlexible hoursNight shiftStanford
Stanford, CA5 days ago- ...Wet Willie's in Palo Alto, California, is seeking a skilled manager to oversee restaurant operations and ensure excellent guest service. The individual will lead the team, manage P&L, and uphold high standards of cleanliness and food quality. With at least 3 years of experience...
Wet Willie's
Palo Alto, CA4 days ago - ...Restaurant General Manager You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs...Shift work
Taco Bell
Palo Alto, CA1 day ago - ...Assistant General ManagerMNTSTUDIO is the Bay Area’s premier boutique Reformer Pilates studio, offering a modern Pilates experience.... ...client-focused environment.What You’ll Do:As Senior Community Manager, you’ll play a key role in ensuring smooth daily operations, supporting...Weekend work
MNTSTUDIO
Palo Alto, CA5 days ago - ...Title: (Internal title is Senior Community Manager, External is Assistant General Manager) MNTSTUDIO is the Bay Area's premier boutique Reformer Pilates studio, offering a modern Pilates experience. We are dedicated to providing top-tier Pilates instruction in a state...Full timeWeekend work
MNTSTUDIO SAN FRANCISCO
Palo Alto, CA3 days ago - ...Join Our Team as Assistant General Manager (AGM) About the Position: The Assistant General Manager works closely with the General Manager to oversee the day-to-day operations of the restaurant, ensuring efficient service, strong team performance, and guest satisfaction...Full timeNight shiftWeekend work
Horsefeather
Palo Alto, CAmore than 2 months ago - ...General Manager 2 - Support ServicesKey Responsibilities:Harboring and strengthening lasting professional relationships with key client stakeholdersConducting patient rounding with nursesIdentifying and implementing process improvement initiativesEnsuring that employees...
HRM INFO LLC
Palo Alto, CA3 days ago - ...To eat. To laugh. To share. That's why people come to Pizza Hut. It is the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you are an experienced restaurant or retail manager, think about a career with...
America's Pizza Company, LLC
Sunnyvale, CA1 day ago $68k - $72k
...minimum of 1 certification from an organization recognized by UFC Gym is required.A Minimum 1 year of related experience.Experience in management/employee relations preferred.About UFC GYM:The ultimate "Big Gym" experience, UFC GYM raises the bar of what big-box gyms should...Flexible hoursUFC Gym
Sunnyvale, CA7 hours ago$80k - $90k
...Medspa Management Career OpportunityWe believe in keeping beauty, Naked. Bringing lavish and affordable experiences to anyone and everyone who simply desires it. Through a minimalistic, personalized approach to aesthetics, we are redefining wellness and creating a world...NakedMD
Palo Alto, CA2 days ago- ...General ManagerThe General Manager (GM) is responsible for the day-to-day store operations and business results. The GM is responsible for staffing the store, building sales, managing controllable costs, and labor, consistently delivering top-notch guest service, and...Shift workDay shift
Jamba
Mountain View, CA3 days ago $28.5 per hour
...General ManagerWhen you join VictraVictra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest. Every Time. Our General Managers exceed...Local areaNight shiftWeekend workAfternoon shiftVictra - Verizon Wireless Premium Retailer
Sunnyvale, CA6 hours ago- ...General Manager 6Job Overview:The GM will oversee the food and beverage program for 1,300 employees onsite, ranging from full breakfast, lunch and dinner service to pop-up events, happy hours, and executive catering. In addition, there are several pantries onsite, a game...
Beyond SOF
Mountain View, CA5 days ago $31.15 - $39.25 per hour
...General Manager - Silicon Valley / South Bay (Future Opportunities)Future General Manager Opportunities | Silicon Valley / South BayEvergreen Posting | Full-Time | $31.15-$39.25 per hour + Quarterly Bonus PotentialAt Salt & Straw, we don't just serve ice cream — we create...Hourly payFull timeShift workWeekend workAfternoon shiftSalt & Straw
Palo Alto, CA5 days ago- ...General ManagerDriven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through... ...we build community one meal at a time.Job SummaryThe General Manager, reporting directly to the Regional Vice President, holds duties...Flexible hours
Compass Group
Mountain View, CA7 hours ago - Job Opportunity At Wendy'sThis job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.Why Wendy'sMaximize...Local area
Wendy's
Sunnyvale, CA5 days ago - ...General ManagerThe General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within...
Riser Fitness
Sunnyvale, CA4 days ago - ...Founding General Manager Cedar & Sage Bistro & Lounge – Palo Alto Position Summary Cedar & Sage Bistro & Lounge is seeking an accomplished, visionary, and hospitality-driven Founding General Manager to lead the launch and ongoing operations of our flagship...Hourly payCasual workWeekend workAfternoon shift
Cedar And Sage Bistro
Palo Alto, CA6 hours ago $220k - $245k
...General Manager Opportunity At Starwood HotelsGrow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand...Work experience placementLive inFlexible hoursStarwood Hotels
Sunnyvale, CA5 days ago- ...of 1 certification from an organization recognized by UFC Gym is required. A Minimum 1 year of related experience. Experience in management/employee relations preferred. About UFC GYM The ultimate “Big Gym” experience, UFC GYM raises the bar of what big-box gyms should...Flexible hours
UFC Gym
Sunnyvale, CA6 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to General Manager-203100. Be the first to apply!
