Genesys Cloud
Full-time
Navtech, Inc.
Role Description
I have an opportunity for a "Genesys Cloud - 100% REMOTE" and I am looking for a candidate who can join immediately. If you are interested, please reply with your updated resume or refer someone.
Position: Genesys Cloud - Google Contact Center
Location: Alpharetta GA - Remote
Duration: 6 to 12 Months Contract
Qualifications
- Good knowledge of the Google Contact Center AI solution
- Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
- Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLP
- Excellent command over spoken, written and business communication skills
- Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course
Requirements
- Can configure, setup, administer and customize the CCAI solution per custom requirements
- Experience in delivering complex AI (or) DA projects
- Experience coding using one or more languages such as Python, Scala, Java, Go, combined with Data Structures, algorithms and software design
- Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)
- Knowledge of data flow and dialog flow in CCAI applications
- Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations
- Implementation of chat virtual agent
- Implementation of voice virtual agent
- Integrating agents with third-party applications, data sources, API, etc
- Deep knowledge of options for storing parameters and fulfilling user requests
- Knowledge of taking actions with fulfillment
- Testing and Logging
- Knowledge of how to draw insights from recordings
- Environment Management
- Identification and implementation of best practices for the design and deployment of virtual agents
- Identify key aspects, such as security and compliance in the context of contact centers
- Knowledge of methods of compliance with Federal Regulations
Benefits
- Good to have knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems
- Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud
- Workflow based implementation and understanding of multiple business domains or processes
Company Description
NAVTECH INC
1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008
E-Verified Company.
Vacancy posted 5 hours ago
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