Senior Solution Architect - Genesys CX Cloud/API integration/Voice AI

Role Description

Leads solution design architectures for several applications – mapping business requirements to high level design covering technologies, services, and products. Design, describe, and manage the solution by collaborating with various delivery teams and other IT teams (Enterprise Architect, Security, Infrastructure, etc.). Provides technical expertise to development teams for technical patterns and best practices. Works closely with Enterprise architects and helps in creating technical roadmaps and guidelines.

• Leads in the creation and solution design of architectures for delivery, development, and support of projects.
• Provides technical expertise for development teams on projects and initiatives.
• Guides development teams for technical patterns and best practices.
• Mapping of business capabilities to technical solutions and modules.
• Develops technical roadmap of applications.
• Translates business and technical requirements into an architectural blueprint and design specifications adhering to enterprise architecture and security best practice standards.
• Collaborates with other architects (e.g., Business Architects) and enterprise/domain architects to ensure solutions are optimized and aligned with strategic direction.
• Creates and leads the process of integrating IT systems to meet the requirements of an organization.
• Conducts periodic system architecture evaluation and collaborates with project management and IT development team to improve the architecture.
• Evaluates project constraints to find alternatives, alleviate risks, and perform re-engineering (if required).
• Updates stakeholders about any issues connected to the architecture.
• Fixes technical issues as they arise.
• Good understanding of enterprise tools and the organization process.
• Experience with various processes within the Healthcare Domain.
• Analyzes the business impact that individual technical choices may have on a client & business processes.
• Continuously researches emerging technologies and proposes changes to the existing architecture.
• Creates and maintains, enhancing procedures, processes, and designs for the organization’s systems.
• Mentors and guides development teams.

Qualifications

• Bachelor’s Degree in computer science, Information Services, or other IT related.
• 6 years’ experience as a Solution Architect or in a Lead Architect Role managing and maintaining enterprise systems.
• 3 years experience in the Healthcare Domain Business Process.
• 3 years experience with complex solutioning with vendor Integration: Cloud Integration.
• 3 years experience with full stack development and deployment.
• Microservice and API Strategy.
• Hands-on PowerShell scripting and other JavaScript frameworks such as ReactJS, NodeJS.
• Troubleshooting and optimizing SQL Queries and addressing slowness/bottlenecks.
• Security Standards and guidelines – Encryption, Web Tokens, Single Sign-On, API data Security standards.
• Experience in various DevOps and DevSecOps Strategies.
• Web N-Tier Architecture and Architecture Design Patterns.

Requirements

• Experienced in development (Programming) skills and performance tuning of applications.
• Superior communication skills.
• Excellent project and resource management skills.
• In-depth business and technical analysis skills.
• Risk identification and management skills.
• Ability to consult management and engineering teams, with technical advice regarding business analysis, project management, IT architecture, infrastructure, cloud development, and software architecture design.
• Excellent analytical skills and the ability to see the connections between layers of business operations.
• Ability to understand how different parts of business operations are connected and how business processes achieve their goals.
• Ability to define beneficial solutions and identify inefficient ones for a particular business need.
• Experience with reviewing and ensuring systems are built to adhere to the Compliance and Legal Department Mandates and Requirements.

Preferred Qualifications

• Graduate degree.
• ITIL Foundation.
• Agile methodologies.
• Genesys Cloud (core contact center platform).
• SIP, LAN/WAN, TCP/IP, TLS, QoS.
• SaaS / CCaaS architecture.
• Secure data handling and compliance (HIPAA/PHI, PII, PCI).
• Natural Language / conversational technologies.
• CRM platform integrations.
• API driven architecture.

Benefits

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.