Customer Success Manager

Harrington Starr

Job Description

We're partnering with a leading global financial technology provider to hire a Customer Success Manager for its growing Americas team.

This role will focus on managing relationships with institutional buy-side clients, supporting the adoption and ongoing use of an electronic FX trading platform.

What you'll be doing

Manage and develop relationships with institutional buy-side FX clients across the Americas.
Lead client onboarding, implementation and platform adoption.
Build relationships with traders, portfolio managers and operations teams.
Act as the key liaison between clients and internal Product, Engineering, Support and Sales teams.
Understand client workflows, resolve issues and identify opportunities to improve platform usage and client experience.
Drive retention, engagement and account growth.

What we're looking for

5+ years' experience in Customer Success, Account Management, Implementation or Product Support within financial technology or capital markets.
Strong, hands-on knowledge of FX/eFX markets and electronic FX trading workflows is essential.
Experience supporting institutional buy-side clients, ideally within trading technology.
Confident engaging with traders and other senior financial markets professionals.
Strong problem-solving, communication and stakeholder management skills.
Proactive, organised and comfortable working across global, cross-functional teams.

The opportunity

Join an established global fintech with a leading electronic FX trading platform.
Take ownership of relationships with sophisticated institutional clients.
Work within a growing Americas team with strong global collaboration.
Opportunity to develop into senior Customer Success or commercial leadership positions.

Direct FX/eFX experience is a must for this position. If you have the required experience, apply now for more information.

Apply

Vacancy posted 4 days ago

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