Patient Access Representative I

Description Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina. Summary The Patient Access Representative I is commonly the first point of contact for patients and provides the first impressions of our healthcare system. They accurately register patients for healthcare services, facilitate and guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Rep is responsible for all aspects of the patient registration process. Responsibilities Greets and incorporates patients and families into our system of care, ensuring positive customer service through a caring, professional, and helpful disposition. Verifies patient identities and records relevant information in the electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information. Handles, understands, and explains complex and sensitive information, particularly health insurance coverage, benefits, and associated documentation, adhering to applicable privacy and compliance standards. Organizes and schedules patients into the system of care, directing patients throughout the facility as needed per their scheduled services. Explains and collects co‑payments, deposits, and outstanding balances in service of organizational goals, and uses the price estimation tool to provide accurate financial obligations to patients. Acts as a resource for the patient during registration, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance. May be asked to support adjacent tasks such as organizing provider schedules, switchboard operations, or inventorying personal effects for admitted patients. Works onsite and travels in a reliable vehicle between assigned locations with predictable, reliable, and prompt attendance. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Frequent standing, walking, and movement between departments or patient care areas. Occasional lifting, carrying, pushing, or pulling of items weighing up to 25 pounds. Regular use of hands and fingers for data entry, typing, and handling paperwork. Visual acuity required to read computer screens, documents, and patient information accurately. Ability to communicate clearly and effectively in person and over the phone. May occasionally need to bend, stoop, or reach. Qualifications Required High school diploma or GED equivalent. Experience performing in a customer service capacity. Experience working in a business system such as an electronic medical record‑keeping (EMR) point‑of‑sale (POS) or inventory system. Preferred Experience or formal instruction in the use of medical terminology. Experience working with one or more electronic medical record‑keeping (EMR) systems. Location Pardee UNC Health Care – PARDEEHOSP Work Details Work type: Full Time Standard hours per week: 40.00 Work assignment type: Onsite Work schedule: Weekend EEO Statement Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. #J-18808-Ljbffr