Front Office Professional

Front Office Professional at North Valley ENT

Position: Phones/Scheduling

At North Valley ENT, we are dedicated to providing exceptional healthcare services to our patients. Our team of experienced ENT specialists and healthcare professionals work collaboratively to offer comprehensive and compassionate care. As a Phones/Scheduling, you are responsible for greeting patients, managing phone calls, scheduling appointments, verifying insurance, and providing excellent customer service to ensure smooth daily operations of the practice. This role is the first point of contact for patients and requires professionalism, accuracy, and strong communication skills.

Key Responsibilities:

• Answer and direct incoming phone calls promptly and professionally.
• Assist with referrals, or medical record requests as needed.
• Manage incoming faxes, forms, and patient paperwork, route appropriately.
• Maintain accuracy of patient information in the electronic health record (EHR).
• Verify insurance eligibility and benefits prior to appointments when needed.
• Handle general inquiries, route messages to clinical staff, and manage voicemail.
• Schedule, reschedule, and confirm patient appointments.
• Provide backup support to other front office staff as required.
• Greet and check in patients; verify demographics, insurance, and collect copayments or balances.
• Check out patients, schedule follow-up appointments, and provide visit-related information.
• Ensure compliance with HIPAA and office policies regarding patient confidentiality.
• Helping surgery schedulers with Authorization for procedures and Benefits Verification.

What You'll Need:

• Exceptional customer-service mindset
• Strong phone etiquette and communication skills.
• Attention to detail and strong organizational skills
• Positive attitude and desire to collaborate with others
• Flexibility; every day is a little different in our practice, and we do our best to stay flexible and adapt to changes as they come
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Bilingual in English/Spanish preferred

What We Offer:

• Robust on the job training beginning with your onboarding
• Benefits: medical, dental, vision, life insurance and a competitive PTO package
• Opportunities for professional development and career advancement
• Supportive and collaborative team environment
• Meaningful work that makes a positive impact on patients' lives