Call Center Customer Service Representative

Call Center Customer Service Representative Base pay range: $20.00/hr - $22.00/hr Location: Onsite Pay rate: $21 - $22/hr. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Responsibilities Communicate with customers via phone, email, and chat. Provide knowledgeable answers to questions about product, pricing, and availability. Work with internal departments to meet customer needs. Data entry in various platforms. Demonstrate consistent good quality and performance results. Provide consistent service that is customer focused and professional. Support Field Sales agents with insurance product information. Skills Ability to effectively communicate and build strong partnerships with newer employees. Basic computer skills and knowledge of database software. Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise. Demonstrated attention to detail, organizational skills, and time management skills. Ability to work a flexible schedule to meet the needs of the business and performance requirements. Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Experience in a contact center environment preferred. Seniority Level Mid‑Senior level Employment Type Contract Job Function Customer Service, Insurance #J-18808-Ljbffr BCforward