Renewals Specialist

Owning the end-to-end commercial renewal process, the full-time Renewals Specialist will manage a high-volume portfolio of Enterprise customers remotely, ensuring timely contract renewals and collaborating with Customer Success teams to mitigate churn risks. Key responsibilities Prepare and send renewal quotes, negotiate pricing and terms, and manage all aspects of the renewal process Maintain a high-volume renewal pipeline, ensuring 60 renewals per quarter progress smoothly with clear next steps Collaborate with Scaled CSMs to assess customer health and identify potential risks to renewals Required qualifications B2B SaaS renewals experience, including ownership of commercial renewals and account management Experience managing a high-volume portfolio of customers, particularly with contracts valued at 20k-50k ARR Strong negotiation skills and familiarity with the mechanics of SaaS renewals, including contracts and procurement Demonstrated operational rigor in managing renewal pipelines and CRM data accuracy Experience in a high-growth startup environment where processes evolve rapidly