Tier 1 Technical Support Specialist - Call Center

Job Description Job Description JOB SUMMARY As a Client Support Representative your focus will be on the customer and providing excellent Tier 1 technical support over the phone.

ESSENTIAL DUTIES & RESPONSIBILITIES

Answer a high volume of calls from our clients Ask appropriate questions and actively listen while documenting the details in our ticketing platform in a way that will be transferrable to Tier 2 Support Provide clear expectations to customers on when they can expect issue resolution Qualifications

KNOWLEDGE & REQUIREMENTS

1 year of call center experience in a technical or pharmacy environment Technical or Pharmacy Technician experience preferred High School Diploma required, College Degree preferred Ability to relate well to customers and express empathy Excellent written and verbal communication skills Ability to multi-task in a fast-paced environment while maintaining accuracy

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting in stationary position at a desk Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs Occasional twisting of body Occasional reaching by extending hands and arms in any direction Occasional lifting, pulling, or pushing List additional requirements here: Company Description Outcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Telepharm, and PharmAssess. Company Description Outcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Telepharm, and PharmAssess. #J-18808-Ljbffr 6AM City, LLC