1828 - Help Desk Specialist (F-35) - Onsite - Active Secret Required

ABOUT US

Rollout Systems works with a wide spectrum of talent to establish an atmosphere that stimulates creativity, constant progress, and achievement. We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; being open and honest with each other. Come and join our dynamic team!

JOB DESCRIPTION

Seeking a highly motivated and driven HelpDeskSpecialist to work Onsite supporting enterprise IT for our War-fighter customer who upholds America's status as the "Land of the Free" every day, at work, or at play.

RESPONSIBILITIES

Provide AFNet technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software both in person and using remote access tools. Provide end-user software and hardware troubleshooting. Document, track, and monitor the problem using a ticketing system to ensure a timely resolution. Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provide remote support access through desktop mirroring and other remote access applications. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. Maintain current knowledge of relevant technology as assigned. May coach and provide guidance to less-experienced professionals.

REQUIREMENTS

5 years of directly related experience, supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate. Experience with AFNet Help Desk Management Systems. Progressive experience in the management of a technical support team. Experience developing and providing Service Level Agreements and Help Desk deliverables. ADDITIONAL REQUIRED CERTIFICATION(s) CompTIA Security+ CE and Industry Certification AZ-900 – Microsoft Azure Fundamentals

SECURITY CLEARANCE

Active Secret Security Clearance

EDUCATION

BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree

BENEFITS

Generous PTO/Leave Package 11 Paid Federal Holidays Medical, Dental, & Vision Plan Short-Term & Long-Term Disability Life Insurance Accidental Death & Dismemberment 401K Retirement & Matching Profit Sharing Plan Free Training & Development Subscription Tuition Assistance Program Direct Deposit

OUR CULTURE

Built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values.

COMPENSATION

The likely salary range for this position is $66,560 - $85,280 annually. This is not, however, a guarantee of total compensation or salary or any other compensation offered. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Rollout Systems offers a variety of benefits including health insurance with domestic partner coverage, company-funded health savings account and life and disability insurances, 401(k) matching, 401(k) profit-sharing, education assistance, paid time off, and paid holidays. The specific programs and options available to an employee may vary depending on date of hire, location, and schedule type.

EEO & AFFIRMATIVE ACTION

Rollout Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are an Equal Employment Opportunity (EEO) and Affinity Action employer and abide by the requirements of the EEOC and the Title 41 CFR 60-300.5(a) and 60-741.5(a), which prohibits discrimination against qualified individuals based on protected veterans and individuals with disabilities. Please NO Third-Party Agencies: Rollout Systems does not accept unsolicited resumes or profiles from recruiters or employment agencies. #J-18808-Ljbffr Rollout Systems, LLC