Will Call/Order Pickup Representative

Will Call Representative

We are actively looking for a committed and detail-oriented Will Call Associate to become a valuable part of our team. This role is crucial in assisting our customers and ensuring a positive experience during product pickups.

You will:

• Assist customers with product orders and process them accurately and efficiently at the Will Call counter.
• Maintain records of customer transactions, ensuring accuracy and confidentiality in handling customer information.
• Handle cash, credit card, and other payment methods for customer purchases, processing transactions accurately and securely.
• Collaborate with the Distribution Center and shipping department to prepare customer orders for pick-up, ensuring items are packed securely and ready for collection.
• Exercise precision and attention to detail in verifying customer orders, product codes, and quantities, minimizing errors and ensuring customer satisfaction.
• Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering product recommendations when necessary.
• Assist with customer service issues on part inspections in a timely manner via email.
• Adhere to company policies and procedures, including safety protocols, and ensure compliance with legal regulations regarding customer transactions.
• Work collaboratively with colleagues and other departments to maintain a positive work environment and enhance overall customer experience.
• Help with and maintain the S.A.D. / Pro Shop display sales area to keep clean and fresh product ready to sell.

You have:

• High school diploma or equivalent.
• Previous experience in retail, warehouse, customer service, or a similar role is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and ability to multitask.
• Proficiency in basic computer applications and data entry.
• Ability to handle cash transactions accurately.
• Exceptional attention to detail and problem-solving abilities.
• Enthusiastic attitude and commitment to providing outstanding customer service.

What We Offer:

JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term disability/Long-term disability, company-paid life insurance, a business-casual dress environment, 401K and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount, and weekly pay.

Wednesday, Thursday, Friday, 9 am- 6 pm, and Saturday, and Sunday, 9 am-5:30 pm