Hotel Front Desk Agent

Job Description

Job Description

Job Title: Hotel Front Desk Agent/PTJob Description:

We are seeking a friendly and professional Hotel Front Desk Agent to join our dedicated hospitality team. The ideal candidate will possess exceptional customer service skills and a keen attention to detail. As a Front Desk Agent, you will be the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere while efficiently handling day-to-day front desk operations.

- Greet and welcome guests as they arrive at the hotel.
- Perform all check-in and check-out tasks seamlessly, including billing and payment processes.
- Manage online and phone reservations and provide information about room rates and available amenities.
- Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.
- Coordinate with housekeeping and maintenance teams to address guest needs and resolve issues.
- Maintain an organized and timely record of guest accounts and bookings.
- Handle basic clerical tasks such as answering phones and managing emails.
- Ensure compliance with hotel policies, procedures, and quality standards.

- High school diploma or equivalent; hospitality-related education is a plus.
- Previous experience in a hotel reception or customer service role is preferred.
- Proficiency with hotel management software and basic computer skills.
- Strong communication and organizational abilities.
- Ability to remain calm and professional under pressure.
- Availability to work flexible shifts, including weekends and holidays.

The Log Cabin/Delaney Hospitality Group values diversity and encourage individuals from all backgrounds to apply. Join us in creating memorable experiences for our guests and contribute to our legacy of excellence.

All employees:

- Employee discounts at various locations - Paid Training - Early Access Pay

Eligible Employees:

- Health & Wellness Plan

FT Employees after probation period

-Health Insurance -401k -Paid Vacation

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally protected basis including, race, age, color, religion, sex, gender identity, sexual orientation, national origin, citizenship, ancestry, disability, genetic information, veteran status or military service.

Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.