Office Assistant

Benefits: Paid time off FULL-TIME OFFICE ASSISTANT / SCHEDULER Loyal Cleaning Services, LLC Position: Full-Time Office Assistant / Scheduler Schedule: Monday–Friday Employment Type: Full-Time Position Overview We are looking for a reliable, organized, professional, and bilingual Office Assistant / Scheduler to join our cleaning company. This position plays an important role in our daily operations. The primary responsibility is scheduling and coordinating cleaning services while communicating with clients, employees, and subcontractors. The ideal candidate is fluent in both English and Spanish and is comfortable communicating by phone, text, email, and in person. Key Responsibilities Scheduling & Coordination Schedule daily, weekly, and recurring cleaning services Coordinate schedules between clients, employees, and subcontractors Assign employees and subcontractors to scheduled jobs Make schedule changes and adjustments as needed Monitor the daily schedule and ensure jobs are properly covered Handle last-minute call-outs, cancellations, and schedule changes Confirm appointments and job details Keep scheduling records accurate and up to date Client Communication Answer phone calls, emails, and messages from clients Communicate professionally with clients in English and Spanish Confirm cleaning appointments and service details Respond to client questions and requests Address scheduling concerns and service issues Follow up with clients when necessary Maintain positive and professional client relationships Employee Communication Communicate daily schedules and job assignments to employees Communicate with employees in English and Spanish Answer employee questions regarding schedules and assignments Coordinate employee call-outs and schedule changes Follow up with employees regarding job status and completion Subcontractor Communication Coordinate schedules and assignments with subcontractors Communicate job details, locations, and client requirements Communicate with subcontractors in English and Spanish, as needed Confirm subcontractor availability Follow up regarding completed work and scheduling Maintain professional working relationships with subcontractors Administrative Duties Maintain accurate scheduling records Enter and update information in company software Maintain client and job information Track completed and upcoming services Assist management with daily administrative responsibilities Prepare reports and office documents as needed Maintain organized office records Perform other duties as assigned by management Qualifications Required: Fluent in English and Spanish Excellent verbal and written communication skills Strong organizational and time-management skills Ability to multitask and prioritize Professional and friendly telephone manner Strong attention to detail Comfortable communicating with clients, employees, and subcontractors Ability to handle schedule changes and unexpected problems Basic computer skills Dependable and punctual Professional attitude and appearance Preferred: Previous office or administrative experience Scheduling or dispatching experience Customer service experience Cleaning or property services industry experience Experience using scheduling or business management software The Right Candidate We are looking for someone who takes ownership of the daily schedule and keeps operations running smoothly. The successful candidate will be organized, dependable, professional, bilingual, and comfortable communicating with many different people throughout the day. You must be able to manage multiple schedules, answer phones, respond to messages, solve problems, and communicate clearly with clients, employees, and subcontractors. Cleaning industry experience is a plus, but not required for the right candidate. Compensation & Benefits Competitive pay based on experience Full-time Monday–Friday position Paid time off Paid holidays, where applicable Stable, year-round employment Opportunity for advancement Professional work environment Equal Opportunity Employer About the Role: Loyal Cleaning Services LLC is looking for a motivated and organized Office Assistant to join our growing team in South Grafton, MA! This is a fantastic opportunity to play a key role in keeping our operations running smoothly while being part of a company that takes pride in delivering exceptional service. Responsibilities: Answer and direct incoming phone calls, emails, and customer inquiries in a professional manner Schedule and coordinate appointments, service calls, and staff assignments Maintain and update client records, databases, and filing systems Assist with invoicing, billing, and basic bookkeeping tasks Support management with administrative tasks, reporting, and correspondence Order and track office supplies and inventory as needed Serve as a point of contact between field staff and the office Requirements: Prior experience in an administrative, clerical, or office support role preferred Strong organizational skills with excellent attention to detail Proficient in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace Strong written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Friendly, professional, and customer-service oriented demeanor High school diploma or equivalent required About Us: Loyal Cleaning Services LLC is a trusted cleaning company proudly serving the South Grafton, MA area and surrounding communities. Our customers rely on us for dependable, high-quality cleaning services — and our team loves working here because of our supportive environment and commitment to doing things the right way. Join a company where your hard work is valued and your contributions truly make a difference! #J-18808-Ljbffr