Property Operations Manager

Join the winning Team with a bright future! TLR Group is PROUD to announce that we have been awarded: National Apartment Association's Best Places to Work "Best Places to Work 2021" Bay Area Apartment Association – Gold Medallion Award for Diversity & Inclusion Initiative Award 2021 Tampa Bay Business Journal’s "Best Places to Work 2021" Tampa Bay Business Journal’s “Fast 50 – Fastest Growing Companies 2021” (TLR Ranked 25th) Tampa Bay Business Journal’s “Fast 50 – Fastest Growing Companies 2020” (TLR Ranked 12th) Benefits and Perks 10 days of Paid Annual Vacation (increases with Seniority) Discounted Rent at a TLR Owned Property Your Birthday is Always a Paid Day Off! 6 Paid Holidays 401(K) Retirement Savings Plan with Company Match Ongoing Training, Development, and Growth Opportunities Bonus Opportunities Major Life Events Commission on Every Lease and Renewal Medical Dental Vision Employer Paid Life Long Term Disability FSA with Transit Option TEXT TO APPLY: View phone number on click.appcast.io use code PM0726 Summary The Property Manager is responsible for proactively and effectively managing the property and team to execute activities that achieve the property and company goals. These goals are accomplished by managing the office and maintenance teams to ensure that the community is running efficiently in all aspects for residents, prospects, staff, and the company. All activities from service orders to leasing and retention are completed under the oversight of the Property Manager. Essential Responsibilities Operate the property efficiently in compliance with company guidelines in order to achieve maximum return on investment (ROI) for the property owner Mange the vacancy rate ensuring it is as low as possible Oversee the rent collection process to keep collections at the highest rate Execute job duties to ensure the occupancy meets company and community targets Ensures all guidelines are followed for purchasing supplies, maintaining expenses within budget, and obtaining bids on appropriate property projects, etc. Manage all property staff including ongoing training, motivation, performance evaluation and coaching, counseling and/or terminations under the direction of the Head of Operations Ensure that all employees receive adequate training which includes company policies and procedures, legal compliance, safety, and other related topics Prepares payroll/timecard reports- review, verify, and approve all staff timesheets on a daily basis Manage the property office activities and staff including leasing apartments and marketing Ensure that all sales techniques and methods that are required by the company are being used effectively and in a legal and professional manner Prepares or supervises the timely and accurate preparation of all required management and accounting reports and forms, including daily bank deposits, monthly collection reporting, delinquency reports, accounts payable, statement of deposit accounts, human resources fans, safety reporting, and monthly market surveys Plans, coordinates, and participates in resident retention functions Maintain and utilize a supervisory level of knowledge of common property management business practices to ensure effective implementation of plans and strategies to ensure timely corporate reporting including Company policies and procedures, market data, systems reporting tools, general accounting processes, legal compliance including Fair Housing, OSHA, etc. Oversees the maintenance and physical operation of the property through the utilization of the Maintenance Supervisor and staff Perform regular, physical inspections of the property including vacant and “make ready” apartments, and follows up with the Maintenance Supervisor to ensure that work has been completed to company standards Ensures property and staff always maintain a safe work environment for residents and staff including compliance with legal guidelines and company standards Effectively execute company safety programs at all times. Communicates effectively to ensure property goals are being achieved Meets with residents regularly to address any rent delinquencies or resolve issues related to a resident’s occupancy Communicates regularly with the Head of Operations and business partners to update them on property issues, events, and overall property performance Model a high level of customer service and ensure all employees display and courteous and helpful attitude towards residents, co-workers, and all visitors to the community Perform daily reviews of service requests to ensure timely completion and adherence to legal time restraints Practice and promote a strong team environment Follow and demonstrate company policies, procedures, and best practices, as both an individual and team leader Perform other duties as assigned Qualifications High school diploma or equivalent is required. Higher level of education preferred A minimum of 3 years of related property management experience required CAM (Certified Apartment Manager) certification preferred Excellent interpersonal communication skills, including the ability to lead a team Excellent verbal and written communication skills Professional level math skills including the ability to calculate pro-rations, bank deposits, post/reverse charges, audit ledgers, post payments, generate renewal offers, time keeping records, etc. Ability to review, understand, generate financial reports A comprehensive understanding of marketing techniques and budgeting required Able to multitask and meet deadlines and work in a team environment Must be able to tour the property with prospects Must be able to work a flexible schedule, including weekend shifts (varies per property) Proficiency working with standard office equipment and software including computer, MS Office suite (Excel, Word, Outlook), etc. Entrata or comparable property management software proficiency required Must have reliable transportation in order to conduct market surveys, make bank deposits, attend training/meetings, visit area business / deliver marketing materials, procure supplies for community functions, etc. Normal Working Hours 40 hours per week, schedule varies as weekend shifts may be required 30 minute meal break Overtime as required PIdf512caaaea4-31181-41143180