Head of Operations Management (m/w/d)

We are seeking a highly organized and proactive Operations Manager to oversee and enhance daily office and divisional operations while developing into a strategic leadership role. This position plays a critical role in driving operational efficiency, supporting clinical and administrative teams, and ensuring alignment with organizational goals.

Coordinate and optimize daily administrative and operational workflows to ensure efficiency and consistency

Serve as a central point of communication, managing and prioritizing calls, emails, and internal coordination

Manage complex scheduling, including meetings, provider calendars, and departmental priorities

Prepare, analyze, and refine documents, reports, and presentations to support leadership decision‑making

Oversee office supply management and vendor coordination to maintain operational continuity

Lead onboarding and training of surgical coordinators, ensuring competency, consistency, and adherence to best practices

Develop and refine training materials and workflows to improve coordinator performance and efficiency over time

Manage travel reimbursements for General Surgery and Colorectal providers with accuracy and timeliness

Ensure adherence to division and organizational policies, identifying opportunities for process improvement

Partner with Program Administrators and Program Directors to support the coordination, operations, and ongoing success of the fellowship/resident programs

Track and maintain scholarly activity data, ensuring accuracy and timely updates

Lead or support special projects, with increasing ownership of initiatives that improve operations and team effectiveness

Bachelor's degree -OR- equivalent combination of education and experience.

Four years of direct experience for a bachelor’s degree.

Substitution of Work Experience for Postsecondary Education Requirements.

b) Four years of direct experience for a bachelor’s degree;

(Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.

Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Experience with Office Management Systems, EMR or CRM platform

Strong organizational and time management skills

Ability to manage multiple priorities in a dynamic environment

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Applicants for USF employment are entitled to request reasonable accommodations(s) in the application process. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.

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