Customer Order Management Representative II

Job Description

Job Description

Kelly Job Description: Customer Order Management Representative II
Compensation and Schedule

• Pay Rate: $28-$33 per hour (DOE)
• Assignment Length: 6-month contract (likely extension)
• Work Schedule: Hybrid—Monday and Friday remote; Tuesday to Thursday onsite, 8:00 a.m. to 5:00 p.m.
  • Training: First two weeks 100% onsite for onboarding/training.
  • Candidates must have a reliable home office setup for remote days.
• Interview: One-hour in-person interviews with manager prior to hire.

Job Summary:
As a Customer Order Management Representative II, you will serve as the primary point of contact for assigned customer accounts managing the entire order life cycle to ensure all orders are processed, shipped, and invoiced accurately and on time. You will provide exceptional support, clear communication, and proactive service to deliver an outstanding customer experience. Key Responsibilities

• Manage customer accounts through the full order life cycle: new account setup, entry/modification of orders, escalations, and logistics coordination.
• Serve as the single point of contact for customers, parts distribution centers, manufacturing plants, and internal teams to ensure timely, accurate order fulfillment and continuous communication.
• Own and resolve complex customer inquiries through deep understanding of company processes, systems, and standards. Escalate to higher-level support as needed, maintaining detailed documentation throughout.
• Maintain precise records of all customer and internal communications in the appropriate systems.
• Ensure compliance with export regulations, gathering and validating export or shipping documentation to meet all requirements.
• Act as a liaison for complex issues—submitting Material or Process Non-Conformance claims and supporting quality investigations.
• Support site Supervisor in hosting customer visits at the local facility.
• Prepare and distribute standardized and custom reports for both internal and customer needs.
• Understand and apply Customer Order Management policies, procedures, and metrics; help drive departmental initiatives for proactive improvement.
• Participate in and may lead process-improvement projects.

Qualifications and Competencies
Core Competencies:

• Collaboration: Effective teamwork and partnership with peers and cross-functional teams.
• Communication: Demonstrates strong multi-channel communication skills, adapting messages for diverse audiences.
• Customer Focus: Builds relationships and delivers customer-centric solutions.
• Results Oriented: Consistently meets or exceeds objectives even under challenging situations.
• Self-Development: Proactively seeks professional growth and mastery of best practices.
• Customer Support: Demonstrates understanding of proactive customer support throughout the order life cycle.
• Order Life Cycle Management: Understands end-to-end process, functional integration, and terminology.
• Order Processing: Accurately manages receipt, entry, exception handling, and fulfillment of customer orders.
• Respect for Differences: Values cultural and individual diversity as a business asset.

Technical Competencies:

• Order Life Cycle Systems Knowledge: Processes orders and modifications in system screens, resolves customer queries efficiently.
• Detail orientation: Ensures accuracy of all data and documentation.
• Multi-tasking: Manages and priorities multiple streams of work in fast-paced environments.

Education, Licenses, and Certifications

• High school diploma or equivalent required; college degree preferred.
• May require export controls or sanction compliance licensing, depending on business sector.

Experience

• Some prior experience and intermediate knowledge in customer order management, account management, or supply chain required (training or on-the-job experience qualifies).

Top 3 Skills Desired

1. In-depth order processing and management for manufactured products.
2. Meticulous attention to detail and documentation.
3. Strong capability to manage and prioritize multiple tasks effectively.

Additional Candidate Requirements

• Ability to process orders with precision, verifying product details, quantities, price, and delivery timelines.
• Experience creating purchase orders/requisitions and supporting documentation.
• Comfortable collaborating with global teams—especially in the UK, India, and China—for status checks, confirmation, and logistics.
• Proficient in tracking orders from entry to delivery and ensuring timely and accurate invoicing upon Proof of Delivery.
• Reliable organization, time management, and system skills required.

Apply today to join Kelly as a Customer Order Management Representative II and help deliver world-class customer satisfaction!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

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