Operations Manager

EVEN Hotel Brooklyn is a lifestyle hotel designed with wellness in mind. Conveniently located in the Boerum Hill neighborhood of downtown Brooklyn, we offer a passionate team environment that values hard work, fun, and collaboration while delivering memorable experiences to our guests and associates. Joining the HEI family provides access to the HEI Loves culture, competitive compensation, benefits, and PTO programs, as well as health and wellness packages, retirement plans, travel perks, product and service discounts, and more. We value U.S. military experience and invite all qualified military candidates to apply. If you do not meet every single requirement, we encourage you to still apply—your experience may match other roles. Compensation Salary Range: $66,000.00 – $67,000.00 annually. Tipped/Service Charge Eligible: No. Discretionary Performance Bonus Eligible: No. Overview Ensure the cleanliness standards of guestrooms, meeting areas, public areas, and back‑of‑house are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas. Develop housekeeping and laundry budget. Develop and implement controls for expense management. Conduct periodic inventory of guest supplies, small equipment, and linen as required. Utilize labor management tools to schedule and control labor costs. Schedule labor to flex with forecasted hotel occupancy, F & B activity, and group events. Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects. Ensure compliance of housekeeping and laundry standard operating procedures and policies. Operate department pursuant to OSHA requirements and guidelines. Comply with attendance rules and be available to work on a regular basis. Perform any other job‑related duties as assigned. Qualifications and Skills 5+ years management experience, with at least 3 years in housekeeping management. Experience managing in‑house operated laundry operations. Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements. Able to work with other department leaders. Able to resolve guest, supervisor, and associate conflicts. Able to manage multiple tasks at all times and have excellent organizational skills. Must be willing to “pitch‑in” and help co‑workers with their job duties and be a team player with or without reasonable accommodation. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long‑range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc. Benefits HEI Hotels and Resorts is committed to a comprehensive benefit program that offers choices for physical, mental, and financial wellness. You will have competitive medical, dental, and vision insurance through Anthem Blue Cross Blue Shield and EyeMed. Vacation, sick, and holiday programs are available for time off. Pet insurance is offered through ASPCA. Financial wellness benefits include supplemental, spousal, and child life insurance, short‑ and long‑term disability plans, and a 401(k) savings plan with matching funds. Discounts through the “YouDecide” program and hotel room discount programs provide additional incentives. Equal Opportunity Employer HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr