In House Marketing Representative

In-House Marketing Representative

As an In-House Marketing Representative, you will play a key role in engaging eligible onsite guests and encouraging them to book a Hilton Grand Vacations (HGV) presentation or purchase a vacation package at an HGV resort. You will represent HGV's Cultural Values through exceptional guest service, timely responses, and a positive, professional resort presence.

Each Team Member is expected to carry out reasonable requests from management within their capabilities.

What It's Like to Be a Team Member Hilton Grand Vacations is a leader in the vacation ownership industry, driven by innovation, quality, and growth. Our Team Members are the foundation of our success.

Full-time Team Members enjoy a comprehensive benefits package, including:

Medical, dental, and vision insurance 401(k) with company match Paid Time Off (PTO) Outstanding travel benefits

Don't wait—apply today!

Responsibilities

Distribute approved promotional materials and incentives to guests who meet tour qualifications as determined by Marketing Management. Accurately complete all required documentation and enter guest dispositions into CRM systems (VOICE, CHORUS, Eclipse, Salesforce). Provide location-based guest services and direct visitors to appropriate resort resources. Maintain required Minimum Performance Standards on a monthly basis. Review production reports and communicate any challenges to the MOD in writing during the month of occurrence. Contact guests through onsite call campaigns within company CRM systems. Provide accurate information to the Fulfillment Department to support pre-gifting services for qualified guests.

Qualifications Minimum Requirements

High School Diploma or equivalent Ability to work varied shifts—including weekends and holidays 1+ year of face-to-face consumer sales or marketing experience Strong interpersonal and guest-relations skills Highly motivated, self-starter mindset Solid understanding of the local area

Preferred

Bachelor's Degree (BA/BS)

Equal Opportunity Employer EOE/Disabled/Veterans We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We provide reasonable accommodations for individuals with disabilities during the application process, interview, and throughout employment. Please contact us to request accommodation.