Case Manager

*** Part- Time 29 Hours per week, Pay Range: $16.00-$19.00 per hour depending on experience***

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose: Providing case management for the emergency assistance department. Works with clients and other agencies to provide needed services.

Essential Duties and Responsibilities:

• Conducts all client interviews regarding needs for assistance.
• Network with other community agencies and know what they provide (and to prevent duplication of services).
• Maintain adequate supplies within the food pantry so as to be able to provide emergency food assistance to clients who come for assistance.
• Maintain and prepare reports and statistics required by The Salvation Army.
• Maintain an organized filing system of confidential client records, including backups of computerized data and entry of required documentation in the SIMS system.
• Facilitate the disbursement of funds to clients for emergency assistance throughout the year.
• Plan and execute the process of providing Christmas Assistance to clients during the holidays including Thanksgiving.
• Operates multiline telephone system to answer incoming calls and direct callers to the appropriate personnel. This includes providing information on available services to callers and taking messages when appropriate personnel are unavailable.
• Pathway of Hope (POH) responsibilities include developing and collaboration of partnerships within community and actively recruits families that may benefit from POH initiatives.
• Responsible for case management with POH participants to ensure comprehensive assessments, goals and action plans are monitored.
• Forwards correspondence related to mail appeal to Divisional Headquarters, Direct Mail office.
• Attends relevant training sessions as directed by Corps Officer.
• Present a professional and positive manner when representing The Salvation Army.
• Assist with pantry coordination as needed.
• Attends weekly & monthly staff meetings.
• Driving is an essential function of the role.
• Other duties as assigned.

Supervisory Responsibilities: Volunteers.

Education and/or Experience: High School diploma or equivalent, with a minimum of two years' prior case work or related experience. College coursework in human services preferred.


Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.

• Ability to be flexible, prioritize and work on multiple projects or tasks simultaneously.
• Intermediate Microsoft Word and Excel skills, and the ability to access data systems via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Mathematical skills to include add, subtract, multiply, divide, use of common fractions and decimals.
• Demonstrated ability to handle confidential matters
• Attention to detail and creative problem-solving skills.
• Strong independent judgement.

Other Qualifications: Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.


Certificates, Licenses, Registrations: None.


Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include: good speaking, hearing and vision ability and excellent manual dexterity. Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate office equipment. May need to climb, balance. Kneel, crouch or crawl. This position will required the ability to lift and/or move more than 50 pounds occasionally.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job - an office environment and while performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.