Night Manager

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

Job Specific

• Perform as hotel ambassador to ensure the safety, security, and satisfaction of hotel guests
• Work in unison with the security and guest services departments at Universal Studios Escape to ensure an exceptionally seamless, safe, and memorable resort experience
• Direct all hotel emergency and evacuation procedures
• Coordinate the search and resolution of all lost child situations
• Coordinate hotel's VIP services program
• Greet and escort VIP's to guestrooms upon initial arrival to hotel and coordinate servicing of special requests during their stay
• Respond to requests by guests or departments for assistance in any guest-related problem that has not been adequately resolved
• Follow up with guests who have required prior MOD assistance to ensure that their difficulties have been completely resolved
• Conduct regular monitoring rounds of guest areas, including recreational areas, food and beverage outlets, and function spaces
• Inspect hotel areas for safety, cleanliness, and overall condition
• Ensure adherence to required department staffing levels
• Personally assist or coordinate the resolution of deficiencies noted during rounds
• Assist any department as needed based upon service demands
• Specifically assist Conference Services or Banquet Service as needed if production or service backlogs exist
• Maintain a log of all deficiencies noted and assistance provided
• Prepare shift reports detailing activities completed
• Prepare other reports as requested
• Coordinate the timely resolution of guest problems or complaints, providing complimentary products or services or financial adjustments as appropriate
• Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
• Personally communicate relocation requirement to any guest who needs to be walked due to a sold-out situation
• Personally coordinates, with the assistance of Security department and local law enforcement officials, any necessary eviction of a guest from hotel property
• Assist Credit Manager/Guest Services Manager in obtaining necessary payments from guests who have significantly exceeded the hotel's credit limit
• Personally interact with guests in a positive and friendly way to anticipate and ascertain needs and ensure guest satisfaction
• Attend Guest Services department and hotel staff meetings
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
• Minimum two years guest service management experience
• Extensive knowledge of all hotel departments
• Excellent communication skills - oral and written
• Excellent guest service skills
• Knowledge of all state innkeeper laws
• Able to work a flexible schedule, including weekends and holidays
• Multilingual preferred