FOH-General Manager

Job Description

Job Description

Job Title : General Manager

Reports To: Director of Operations 

Direct Reports: FOH Management Team 

Our ideal candidate would embody the brand while leading and driving the management team to provide amazing food and impeccable service. This candidate would not only have great attention to detail but also strong delegation skills and the ability to oversee the entirety of restaurant operations.  Positive vibes and a can do attitude wanted.

QUALIFICATIONS:

• Excellent at multitasking

• Strong leadership skills

• Strong innate sense of hospitality

• 3+ years of progressive management experience

• Ability to maintain a good handle of food and labor costs

• Knowledge of POS systems and third party delivery platforms

• Strong wine, beer and cocktail knowledge 

• Professional and productive communication skills

• Experience working in a high volume restaurant

• Must be flexible to work nights, holidays & weekends according to the needs of the business.

• Food Handlers Certificate that meets local requirements

DUTIES & RESPONSIBILITIES:

• Ensure that all guests receive warm and welcoming hospitality and that the Roberta’s team is exceeding expectations at all times.

• Continually strive to develop both hourly and management staff in all areas of managerial and professional development.

• Make employment and termination decisions consistent with the Director of Operations’ guidelines for approval or review.

• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.

• Ensure all management holds and leads effective pre-shift meetings 

• Conduct regularly scheduled leadership meetings & maintain agenda

• Manage and organize menus and hours of operation on all delivery platforms

• Set the standards for safe work habits and DOH compliance, including but not limited to overseeing restaurant preparation for DOH inspection and managing the staff during inspection

• Helps drive sales growth via execution and initiatives

• Maintain clear and consistent communication with prompt and professional response to emails, texts, etc

• Oversee cash handling and accounts payable procedures to ensure compliance with company policies, including petty cash reconciliation, weekly bank depositing and payroll administration

• Manage labor to cover the needs of business while meeting weekly labor targets. 

• Serves as a mentor to newer members of the leadership team

• Must be available and able to work 3-4 closing shifts per week Thursday through Sunday