Senior Billing and Revenue Operations Specialist

Nearly 1.3 million Americans are residents of nursing homes, and they depend on nursing staff for basic needs. Currently, 99% of nursing homes in the US are facing nursing shortages, which means residents may not receive adequate care. We’re on a mission to provide health care to the most vulnerable by connecting nurses to healthcare facilities. We’re a technology company that strives to empower nurses by offering flexibility and control over when and where they work, along with higher wages. Through our mobile apps, our community of qualified nurses provide much-needed staff for short‑staffed facilities. About this role ESHYFT is seeking a Senior Billing & Revenue Operations Specialist to serve as the primary owner of billing operations, recurring revenue administration, contract validation, and revenue cycle execution. This role is responsible for ensuring billing accuracy, supporting revenue integrity, optimizing billing processes, and helping scale the Company’s revenue operations infrastructure. The ideal candidate is a builder who combines strong billing expertise with a passion for automation, process improvement, operational excellence, and continuous improvement. Job Responsibilities Billing Operations & Revenue Administration Own end‑to‑end customer billing operations, including invoice generation, recurring billing administration, pricing validation, billing setup, and customer billing support. Review customer contracts, pricing schedules, billing terms, rate structures, and supporting documentation to ensure accurate invoicing and revenue administration. Manage recurring, subscription‑based, contract‑based, and customer‑specific billing requirements. Support customer onboarding activities and customer account maintenance. Process billing adjustments, credits, corrections, and rebills in accordance with company policies and approval requirements. Research and resolve customer billing inquiries, invoice discrepancies, and billing‑related disputes. Perform billing reconciliations across customer accounts, contracts, invoices, operational data, and supporting records. Partner with Operations, Customer Success, Sales, Accounting, and Finance to ensure billing accuracy, completeness, and timely issue resolution. Support month‑end close through billing reconciliations, revenue support schedules, customer account analyses, and related reporting. Revenue Integrity, Controls & Analytics Serve as the primary process owner for billing operations and billing controls. Identify and proactively resolve billing discrepancies, process breakdowns, revenue leakage risks, and customer account issues impacting revenue accuracy and cash collection. Maintain strong billing controls and ensure the integrity of customer billing records, pricing data, and revenue‑supporting documentation. Develop and maintain billing metrics, operational reporting, and analyses to support revenue cycle performance, process improvement, and management decision‑making. Support audit requests, customer account analyses, revenue support schedules, and related financial reporting requirements. Support implementation, administration, testing, optimization, and ongoing enhancement of Chargebee and related revenue cycle technologies. Partner with Finance and Operations to automate, streamline, and scale billing and revenue cycle processes. Participate in ERP, billing platform, reporting system, and revenue cycle system implementations and enhancements. Identify opportunities to improve efficiency, reduce manual effort, strengthen controls, and increase scalability across billing operations. Serve as a subject matter expert for billing systems, workflows, and revenue cycle processes. Process Improvement & Documentation Develop and maintain SOPs, workflow documentation, process maps, training materials, and scalable operating procedures. Support finance transformation initiatives, process redesign efforts, and continuous improvement projects. Cross‑train with the Senior Accounts Receivable & Collections Specialist to ensure continuity across key revenue cycle functions and business processes. Required Qualifications 5+ years of progressive billing, revenue operations, subscription billing, recurring revenue, or revenue cycle experience. Demonstrated experience independently owning complex billing operations and customer billing processes. Demonstrated experience implementing process improvements, supporting system implementations, automation initiatives, or revenue cycle transformation efforts. Strong understanding of contract billing, billing controls, and complex reconciliations. Advanced Excel skills including PivotTables, XLOOKUP/VLOOKUP, reconciliations, data analysis, and large dataset review. Strong analytical, organizational, problem‑solving, and project management skills. Exceptional attention to detail and commitment to accuracy. Ability to work independently, prioritize effectively, and drive results in a fast‑paced environment. Preferred Qualifications Chargebee experience is highly preferred. Sage experience is highly preferred. Experience with Zuora, Recurly, Stripe Billing, NetSuite Billing, or similar subscription billing and recurring revenue platforms. Healthcare staffing, healthcare technology, SaaS‑enabled services, marketplace, recurring revenue, or high‑volume service billing experience. Experience working in organizations undergoing growth, transformation, system implementations, automation efforts, or finance function buildouts strongly preferred. Benefits (for US‑based W2 employees) Weekly Pay Paid Holidays Paid Time Off Health Insurance Vision Insurance Life Insurance Pet Insurance Voluntary Benefits‑ Accident, Hospital, Cancer Care HRA and FSA Accounts 401k with 10% Employer Match (Match is 10% of the employee’s contribution in the calendar year) #J-18808-Ljbffr ESHYFT