Workplace Experience Manager

$25.00 - $29.00 per hour

Position Summary

Brief Role Summary

The Front of House Manager oversees daily front-of-house and workplace operations, ensuring colleagues, clients, and visitors receive a welcoming, professional, and seamless experience. This role leads the onsite team, coordinates workplace services, and ensures the office remains organized, fully operational, and prepared to support daily business needs.

Typical Day-to-Day Responsibilities

• Lead and support the Front of House.

• Oversee reception coverage and visitor registration.

• Ensure meeting rooms, conference spaces, pantries, and shared areas are properly prepared.

• Coordinate catering, room setups, and special meeting requests.

• Monitor office appearance, cleanliness, supplies, and pantry readiness.

• Partner with Facilities, A/V, Security, Mailroom, and other support teams.

• Assign daily responsibilities and coordinate coverage for breaks and absences.

• Respond to colleague and client requests professionally and promptly.

• Address operational concerns and escalate issues when necessary.

• Communicate important updates, procedures, and service changes to the team.

• Maintain schedules, checklists, service records, and operational reports.

• Support the onboarding and training of new team members.

• Promote teamwork, accountability, hospitality, and excellent customer service.

Qualifications Education

• High School Diploma or GED required.

Experience

• 3 to 5 years of experience in a related business-to-business (B2B) and/or technical environment.

• 2 or more years of management experience strongly preferred.

• 3 to 5 years of customer-facing experience required.

• Demonstrated understanding and knowledge of technology and business systems.

Technical Skills

• Proficient in Microsoft Office 360 (or equivalent Microsoft Office applications).

Knowledge, Skills, and Abilities

• Strategic thinking and decision-making skills.

• Ability to present information effectively to medium-sized groups.

• Strong complex problem-solving capabilities.

• Professional customer service skills.

• Technical aptitude and ability to learn new technologies.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong leadership, coaching, and employee development skills.

• Customer-focused mindset with a commitment to service excellence.

Working Conditions, Mental and Physical Demands

• Work is typically performed in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.

• Assignments are varied and may require interpretation, analysis, and application of complex information, data, and instructions.

• Employees must be able to prepare, communicate, and present diverse information effectively.

• Physical activities may include prolonged standing, walking, bending, reaching, stretching, climbing, and similar activities.

• Ability to lift and move items weighing up to 50 pounds is required.

• Moderate manual dexterity is necessary, including regular use of keyboards, calculators, hand tools, and eye-hand coordination tasks.

Disclaimer

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.