Program Manager - Business Process And Continuous

Job-ID29044629Reference26-22385Salary$67.85 / hourProgram Manager - Business Process And ContinuousKey Responsibilities:End-to-End Program OwnershipLead delivery for complex partner offers and RTM programs from intake through launch and post-launch monitoring.Independently manage timelines, dependencies, risks, and stakeholder alignment.Ensure operational and technical readiness for launches through structured planning and validation.Act as escalation point for delivery blockers, risks, and launch issues.Technical Collaboration & GuidancePartner closely with AUP and platform teams on delivery design and implementation.Provide informed guidance on delivery architecture, integrations, and fulfillment models.Translate business and partner requirements into clear operational and technical needs.Operationalize and execute offer onboarding using Adobe platforms.Identify system dependencies, risks, and edge cases early in planning.Support testing strategy, validation, and issue resolution across systems.Delivery Model & Workflow DesignHelp design scalable workflows and governance models for offer delivery.Standardize intake, readiness, and launch processes across programs.Recommend improvements to tooling, automation, and delivery methods.Document runbooks, SOPs, and delivery patterns for reuse.Cross-Functional LeadershipWork across Business Development, Product, Finance, Legal, Engineering, and regional teams.Influence decisions on delivery approach, timelines, and feasibility.Drive alignment across teams to ensure launches stay on track.Provide structured updates to leadership on program health and risks.Operational AnalyticsMonitor fulfillment health, delivery metrics, and launch performance.Build dashboards and reporting to improve visibility and planning.Use data to identify recurring issues and drive improvements.Skills:Required Qualifications6-8 years in program management, delivery operations, technical operations, or similar roles.Proven ability to independently lead complex cross-functional programs.Experience working with engineering or platform teams on system-dependent launches.Strong technical fluency — able to engage in system and integration discussions.Excellent stakeholder-management and communication skills.Strong analytical and problem-solving ability.Experience with JIRA, Confluence, Excel/Sheets, and reporting tools.Bachelor’s degree in Business, Engineering, Computers, or related field.Preferred QualificationsExperience in SaaS, subscriptions, or digital fulfillment ecosystems.Background in partner operations or offer delivery.Familiarity with APIs, integrations, or platform-based delivery.Experience designing operational workflows or scaling delivery programs.Experience supporting high-visibility launches with executive stakeholders.What Success Looks LikeComplex launches execute smoothly with clear readiness and risk management.Delivery models become more scalable and repeatable.Technical and business teams stay aligned and unblocked.Risks are identified early and mitigated proactively.Leadership has strong visibility into delivery health and capacity.Education:Required Qualifications6-8 years in program management, delivery operations, technical operations, or similar roles.Proven ability to independently lead complex cross-functional programs.Experience working with engineering or platform teams on system-dependent launches.Strong technical fluency — able to engage in system and integration discussions.Excellent stakeholder-management and communication skills.Strong analytical and problem-solving ability.Experience with JIRA, Confluence, Excel/Sheets, and reporting tools.Bachelor’s degree in Business, Engineering, Computers, or related field.Preferred QualificationsExperience in SaaS, subscriptions, or digital fulfillment ecosystems.Background in partner operations or offer delivery.Familiarity with APIs, integrations, or platform-based delivery.Experience designing operational workflows or scaling delivery programs.Experience supporting high-visibility launches with executive stakeholders.What Success Looks LikeComplex launches execute smoothly with clear readiness and risk management.Delivery models become more scalable and repeatable.Technical and business teams stay aligned and unblocked.Risks are identified early and mitigated proactively.Leadership has strong visibility into delivery health and capacity. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”