Program Manager, WW Sales Business Transformation

Imagine what you could do here. The people here at Apple don’t just createproducts — they create the kind of wonder that’s revolutionized entireindustries. It’s the diversity of those people and their ideas that inspires theinnovation that runs through everything we do, from amazing technology toindustry-leading environmental efforts. Join Apple, and help us leave the worldbetter than we found it. Apple’s Sales organization generates the revenue neededto fuel our ongoing development of products and services. This in turn, enrichesthe lives of hundreds of millions of people around the world. Our sales team, isin many ways, the face of Apple to our largest customers. As part of the WorldWide Sales Business Transformation group, you will help shape the future of oneof the world’s largest channel operations. Our team implements the strategies,cutting-edge tools, and process transformations necessary to accelerate globalsales, expand routes-to-market, and elevate the customer experience. In thisposition, you will drive strategic initiatives focused on optimizing our salesprocesses and technology solutions. You will partner closely with a variety ofcross-functional teams to define scope, identify key deliverables, driveimplementation, oversee readiness and change management, measure success throughdata, and lead optimization and enhancement efforts. With your attention todetail, strong collaboration skills, and passion for creating solutions, youwill improve the effectiveness of internal programs, resulting in world-classexperiences for employees, partners, and customers. DESCRIPTION In this role, you will: Design and implement large-scale transformation programs that fuel operational efficiency and business growth, specifically driving the optimization of our Salesforce platform and AI/ML capabilities. Lead programs with exceptional rigor and a thorough, structured approach, collaborating seamlessly with Worldwide (WW) and cross-functional Geo teams Build, execute, and manage detailed project plans to support daily operations, tests, pilots, projects, and strategic initiatives Use industry standards to conduct impact analysis, time tracking studies, and process mapping to establish and document program, system, and process requirements Identify and lead areas of improvement and optimization needed to increase scale, automate workflows, reduce manual efforts, and improve efficiencies Partner internally to define scope and feature prioritization for systems and reporting Participate in User Acceptance Testing (UAT) to provide feedback and go/no go decisions, where applicable Stay up to date on market trends, customer needs, and competitive landscape to inform new programs and enhance existing initiatives MINIMUM QUALIFICATIONS Typically requires a minimum of 7 years of related experience Bachelor’s degree or equivalent experience Background in project/program management or sales enablement across operations, Sales, Finance, corporate strategy, management consulting, and/or similar function Deep knowledge of sales enablement, including strategies and processes required to scale and evolve impactful programs Strong technical acumen with hands-on experience managing the end-to-end lifecycle of complex, technology-driven projects, specifically Salesforce and AI/ML projects Highly analytical and detail-oriented problem solver who can dive deep into complex issues, identify root causes, and drive effective solutions Ability to quickly understand and learn diverse product functions to effectively drive initiatives Proven ability to pivot effortlessly between granular details and high-level strategic leadership discussions Strong analytical and problem-solving skills, with a proven ability to perform deep-dive root cause analysis and drive complex issues to resolution. Proven presentation skills and content development experience in Keynote, Numbers, and Pages Proficiency with project management frameworks and tools Ability to plan, communicate, organize, and lead multiple simultaneous projects with competing priorities and timescales Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions Outstanding communication skills, including ability to craft value proposition for programs and articulate vision across various teams Laser-focus on customers and partners PREFERRED QUALIFICATIONS 8+ years of related experience Broad expertise in strategy development, process design, and implementation is highly preferred Prior experience in SDLC project management and analysis is a plus Experience with Events Management Platforms (e.g., Cvent, Bizzabo, Eventbrite enterprise solutions, proprietary systems), including configuration, integration, and optimization. Business modeling skills in Excel and/or Tableau is a plus Strong collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners Forward-thinking approach and tenacity to anticipate risks prior to escalation and proactively drive towards a solution Expert organizational skills and attention to detail Industry knowledge and understanding of the channel market (e.g., customer profiles, trends, challenges, opportunities, competitive landscape, etc.) is highly preferred #J-18808-Ljbffr Socket.dev