Operations Manager

Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Business Systems Analyst

Location: Plano, TX-75023

Duration: 12 Months

Pay Rate: $43/hr/W2

Schedule: Fully onsite

Job Description:

Top skills:

• Process Improvement
• Business Analysis
• Usability Testing

Key Responsibilities/Requirements:

Position Summary:

We are seeking an experienced Operations Manager to oversee and optimize the operational processes for the MX Care+ team. This role will focus on ensuring seamless system integration, efficient set-up operations, and cross-functional collaboration to enhance customer experience and operational efficiency.

Roles & Responsibility:

• Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.
• Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions. Acts as liaison between IT/dev teams and Care+ business, responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
• Tactical task execution and ownership of SEA Care+ system set-up, including SKU creation and product mapping across multiple channels
• Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with organizational policies and industry regulations in all operational activities.
• Supports internal and external partners based in Korea and India and requires ability to work outside of US business hours approximately 10%-15% of the time.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
• Strong understanding of operational processes and project management methodologies.
• Proven ability to lead and manage cross-functional teams.
• Excellent communication, problem-solving and analytical skills.

Preferred Qualifications:

• Fluent in English and Korean
• Experience in the device protection, technology or consumer electronics industry.
• Familiarity with MX Care+ operations and systems.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.