Client Services Coordinator (Strong Internal) (Hybrid) 2026-1464

Position Title: Client Services Coordinator (Strong Internal) (Hybrid) Location: Bethesda, Maryland, United States Job Category: Client Services Job Type: Full Time Overview Are you interested in health care and excited to support our rapidly growing list of high‑profile clients? Do you thrive in a fast‑paced environment where organization, communication, and coordination are key to success? Are you a self‑starter with excellent attention to detail and organizational management skills and are adaptable to customer‑driven priorities? We are seeking a Client Services Coordinator who is a proactive self‑starter with exceptional written and verbal communication skills, strong attention to detail, and the ability to manage multiple priorities. In this role, you will support program operations, coordinate client‑facing activities, and help drive efficiency and consistency across projects. As part of the Client Services team in Bethesda, MD, you will support our federal customers in accordance with customer objectives and contract requirements. You will coordinate and organize project activities and work closely with the Client Success Managers and internal stakeholders to ensure consistent customer satisfaction and effective communication across client teams. You will also learn about and support a variety of Information Systems. Client Services Coordinator Responsibilities Support Client Success Managers in coordinating and executing client programs and project activities. Assist with client meetings, including training planning, scheduling, material preparation, and follow‑up, and document meeting minutes. Draft, edit, finalize communications and program materials, reports, and presentations for clients and internal audiences. Communicate clearly and professionally in both written and verbal formats. Serve as a point of contact for client inquiries, providing timely and high‑quality customer support via email, phone, and Microsoft Teams. Coordinate training activities and support onboarding efforts for clients and system users. Track and manage information system users, ensuring appropriate access and compliance with requirements. Participate in meetings, presentations, and discussions as needed. Maintain organized records of communications and documentation. Embrace change; remain flexible and adaptable in the face of ambiguity and change. Work independently, multitask, and adjust priorities. Proactively seek opportunities to increase knowledge, skills, and abilities. Client Services Coordinator Requirements Bachelor's degree in Business or a related field preferred; relevant experience may be substituted for education (including 2 or more years of experience in workers' compensation, claims administration, and/or utilization review). Three (3) years of administrative or client/customer service experience. Advanced skills in Microsoft Office (Outlook, Word, Excel, and PowerPoint) and a desire to learn more. Preferred familiarity with Atlassian products, specifically Confluence and Jira ticketing systems. Strong written communication skills with attention to detail. Excellent verbal communication and interpersonal abilities. Ability to tailor communication style to different audiences. Strong organizational and time‑management skills. Ability to handle multiple tasks and meet deadlines. Strong problem‑solving and critical‑thinking skills. U.S. Citizenship. Ability to obtain and maintain a Public Trust Federal Government Security Clearance from multiple federal agencies. Benefits We offer a comprehensive benefits package including medical, dental, vision, 401(k) with matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. The starting pay range for this role is $51,000 to $60,000. Additional Information Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential‑level security clearance upon hire. Equal Opportunity Employment All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal, state, or local laws as appropriate, or upon the protected status of the person’s relatives, friends, or associates. We are an Equal Opportunity and Affiliation Employment Employer. The company abides by all relevant statutes prohibiting discrimination against individuals with disabilities and protected veterans. #J-18808-Ljbffr Managed Care Advisors