Field Service Technician

Field Service Technician

Location: Kansas City Metro/ Extensive Travel

Department: Field Service

Employment Type: Full-Time | Non-Exempt

Ready to take your technical skills on the road?

At Weber, we don't just service equipment - we help feed the world safely, precisely, and consistently. Our Field Service Technicians are the face of our brand, trusted by customers to keep production moving and deliver the Perfect Portion every time. If you love hands-on troubleshooting, thrive in fast-paced environments, and enjoy working directly with customers, this role was built for you.

JOB RESPONSIBILITIES

What You'll Do

As a Field Service Technician, you'll play a critical role in supporting Weber customers across North America and beyond.

You will:

Troubleshoot, repair, and service Weber equipment on-site

⚙ Install new solutions and ensure full functionality per specifications

Diagnose mechanical, electrical, pneumatic, and operational issues

Serve as the communication link between customers and Weber teams

Document service work accurately in Salesforce within 24 hours

Travel extensively to customer sites (including Germany as needed)

Communicate job status and updates with service leadership

Recommend future parts and service solutions to customers

Ensure customers understand equipment operation and safety before departure

Provide various customer training requirements as needed

Every service call is an opportunity to strengthen relationships and reinforce Weber's reputation for excellence.

QUALIFICATIONS

Education and Experience

Associate degree or technical school diploma in electrical, mechanical maintenance, or related field

3+ years of field service, packaging, or industrial maintenance experience, 5+ years preferred

Equivalent education and experience considered

Travel Requirements

Extensive travel required based on customer needs

Flexible schedule including nights or weekends when necessary

Must have a valid and unrestricted driver's license. Real ID-compliant drivers license or other TSA approved alternative form of identification required for travel

Valid passport or ability to obtain one

Skills & Competencies:

Technical Skills

Strong mechanical aptitude

Electrical, pneumatic, and machine shop experience

Ability to troubleshoot mechanical, electronic, and operational systems

Preventative maintenance and problem-solving mindset

Professional Skills

Excellent customer service and communication abilities

Comfortable working independently with minimal supervision

Ability to stay calm and professional in high-pressure environments

Strong documentation and organizational skills

Proficiency in Microsoft Office; Salesforce, and Concur experience is a plus

Maintain a business casual attire within the Weber Uniform Policy

Working knowledge of managing expenses and expense reporting

Why Weber?

At Weber, our people are our competitive advantage. We offer:

A strong service-driven culture

Opportunities to work with advanced food-processing technology

High-impact customer-facing work

A supportive team that values collaboration and communication

The chance to be part of something bigger- helping customers deliver safe, consistent food every day

Comprehensive medical, dental, and vision insurance with 100% employer-paid premiums.

Annual funding of your HSA (Health Savings Account) - $2.5K for individual, $5K for family

401(k) plan with 6% company match, vested day 1

Many other industry leading benefits to support the wellbeing for you and your family

Our Promise

We believe in teamwork, respect, accountability, and continuous improvement. Every technician plays a role in delivering what matters most - precision, performance, and the Perfect Portion.

Ready to build solutions, solve problems, and make an impact?

Apply today and join Weber's Field Service team!