Technical Support Specialist

IT Technician TEKsystems is seeking an experienced IT Technician thriving in a fast‑paced environment, solving technical problems, and building long‑term career growth in IT. Why You’ll Love This Role Gain exposure to enterprise‑level technologies and a wide range of platforms Be a key contributor in a growing, forward‑thinking organization Hands‑on ownership—from onboarding new hires to resolve complex issues Work with both local and global users Opportunity to improve processes and make a real impact Partner with experienced IT teams and continue developing your technical skills What You’ll Do As the go‑to IT support resource, you’ll provide end‑to‑end technical support and ensure outstanding user experience. Key Responsibilities Serve as a primary support resource for help desk and IT related issues Troubleshoot hardware, software, and network‑related issues Manage and resolve tickets while maintaining SLAs and best practices Own new hire onboarding, including account creation and equipment setup Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms Provide Active Directory and Group Policy support Support business applications, SaaS tools, and collaboration platforms Troubleshoot and support MDM solutions Maintain and support standard and custom system images Assist with server, networking, phone systems, and VPN access Document solutions and help improve IT processes and standards Escalate complex issues to appropriate IT teams when needed Experience In / What We’re Looking For IT support environments Windows and macOS desktop support Active Directory and account management Office 365 and G‑Suite support SaaS applications (Okta or other SSO, Slack, Zoom, Jira) MDM platforms (JAMF, Kandji, or similar) Ticketing systems and queue management Network and hardware troubleshooting VPN and access support Deployment, configuration, and maintenance of end‑user device Ideal Candidate Traits Passion for technology and continuous learning Strong troubleshooting and problem‑solving mindset Excellent customer service and communication skills Comfortable working independently and as part of a team Organized, accountable, and proactive Job Type & Location Contract position based out of Ann Arbor, MI. Pay And Benefits The pay range for this position is $18.00 - $21.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Ann Arbor, MI. Application Deadline This position is anticipated to close on Jul 10, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr