Manager, HR Technology

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity. Who We Are:At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job SummaryThe Manager of HR Technology leads global teams responsible for the implementation, optimization, and ongoing support of enterprise HR technology solutions, with primary accountability for payroll and time management platforms. This role partners closely with HR, Payroll, IT, and business stakeholders to deliver scalable, compliant, and efficient solutions that support workforce operations across multiple regions. The position oversees system strategy, project execution, vendor coordination, issue resolution, and continuous improvement efforts to ensure reliable service delivery and alignment with business goals. The role combines strong people management, cross-functional collaboration, and deep functional knowledge of HR systems, payroll processes, and time management solutions in a complex global environment. Essential Duties and ResponsibilitiesLead and direct end-to-end design, architecture, implementation, enhancement, and production support for HR Technology solutions, with primary responsibility for Core HR processes in SAP HCM and Payroll and Time Management systems including UKG and ADP.Lead and manage global teams, including internal resources, external partners, and cross-functional support teams, to deliver HR technology initiatives and ongoing operational support.Partner with HR, Payroll and other business stakeholders to understand strategic objectives, operational challenges, and business requirements, and translate them into scalable technology solutions.Collaborate with development, integration, security, and infrastructure teams to design and deliver technical solutions that align with enterprise architecture standards and business priorities.Maintain compliance with applicable controls and regulations, including but not limited to Sarbanes-Oxley, payroll-related controls, data privacy requirements, and other internal governance standards.Create, review, and maintain system lifecycle documentation in accordance with company policies and procedures, including SOPs, work instructions, process documentation, configuration documentation, and job aids.Participate in and lead activities related to change management, release management, issue resolution, and change control processes.Monitor system performance, support escalations, and service quality, and implement continuous improvement initiatives to enhance user experience, operational efficiency, and system reliability.Support vendor relationship management for key HR technology platforms, including coordination with UKG, ADP, SAP support teams, and other external partners as needed.Perform other duties as assigned.EducationBachelor's Degree degree or equivalent experience in Computer Science or Information Systems required Work ExperienceMinimum 8 years of related work experience with 4 or more full implementations of SAP requiredAgile and Scrum Certification, ITIL and SAP Certification preferredPreferred Knowledge, Skills and AbilitiesSignificant experience in HR Technology including leadership responsibility for design, delivery, and production support.Strong experience supporting and/or implementing SAP HCMProven experience in the implementation and support of Payroll & Time Management solutionsExperience in SuccessFactors Talent Management modules and integrations with SAP HCM preferredExperience leading and managing global and geographically dispersed teams in a complex enterprise environment.Experience managing production support within a structured service delivery model, including incident management, problem management, change control, testing, and release coordination.Strong knowledge of compliance, controls, and documentation requirements for HR and payroll systems.Proven ability to partner effectively with business stakeholders, technical teams, vendors, and leadership across a global environment.Strong analytical, problem-solving, communication, and organizational skills.Travel Requirements20%: Up to 52 business days per yearPhysical RequirementsSedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.What We OfferCommunity Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week#LI-DJ1 #LI-HYBRIDWest is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to View email address on click.appcast.io. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.