Medical Support Assistant (Advanced)

Job TitleDutiesThis announcement will remain open until the closing date, August 28th, 2026, or when the applicant count is reached, whichever is earlier. The applicant count is the point at which the first 25 applications are received. All applications submitted that day up to 11:59 p.m. eastern standard time on the date the applicant count is reached will be accepted and considered.Total Rewards of a Allied Health Professional DutiesAssists with clinic access contingency plans by scheduling appointments, adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.Screens and receives phone calls in a courteous and timely manner, determine the nature of requests, and provide information desired using privacy rules and established clinic processes.Independently manages position responsibilities with little supervision.Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits.Conducts special audits, studies, or surveys to be utilized in the development of procedures and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue.Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting.Work ScheduleFull-Time, tour of duty and location varyLocations: John Cochran Division, Jefferson Barracks Division, Washington Annex CBOC, Shiloh CBOCTours: 0730-1600 or 0800-1630NOTE: Other locations and/or tours may become available.Recruitment Incentive (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increases.Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 000000000Permanent Change of Station (PCS): Not Authorized