Area Director of Operations

Area Director Of Operations

Grow your career! At EmpowerMe Wellness, you'll find opportunities for promotion, continuing education, and great benefits, all while making a real difference in the life of seniors. Our results are in our success stories come write yours with us. Join our team today!

A tech-enabled, multidisciplinary healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors. EmpowerMe enriches senior living communities nationwide through our fully integrated healthcare model, which features on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults. To learn more, visit empowerme.com today.

As the Area Director of Operations, you function as the primary operational owner of community-level performance. As such, you will be responsible for the development and oversight of patient care and operational support to teams in assigned host communities within a designated area, in accordance with federal, state, and local regulations. You will be responsible for the implementation of company-wide policies, clinical programs, and quality initiatives to optimize each patient's functional well-being and satisfaction.

The Area Director of Operation's essential duties include the following:

• Provide supervision, training, coaching, and evaluation for EmpowerMe staff at host communities in your assigned area
• Direct and oversee area teams to establish/maintain routine quality improvement efforts and monitoring, including clinical record review, patient satisfaction, and survey readiness
• Ensure that team leads are attending daily stand-up meetings and reporting information internally
• Ensure staff meets identified metrics for visit targets, enrollment growth, and KPI performance, and provide strategic guidance on how to reach targets
• Impress on team members the importance of the EmpowerMe space always being clean, organized, and tour ready
• Assist in recruiting, interviewing, onboarding, and orientation of new team members
• Provide education to team on updated policies and procedures for all service lines
• Ensure each location stays in compliance with all regulatory agencies and diagnostics
• Provide leadership in such a manner that represents key servant leadership principles, including effective listening, empathy, awareness, and persuasiveness
• Comply with HIPAA (Health Insurance Portability and Accountability Act) and PHI (Protected Health Information) guidelines and protect confidentiality at all times

Seek out opportunities to ensure EmpowerMe Wellness is a key differentiator for each community served, as well as ways we can support their residents with all product lines

• Own the operational drivers of growth within managed communities, including productivity performance, therapy and care coordination enrollment, product line utilization, and expansion opportunities within existing partnerships
• Drive adoption and utilization of EmpowerMe services across all service lines
• Deliver best-in-class services for all product lines by executing person-centered strategies that produce outcomes in line with company goals and objectives
• Communicate with community leadership on all services
• Function as "go-to" person for questions regarding any of EmpowerMe's service lines
• Ensure team leads are submitting summaries of residents currently on therapy caseload to community leadership
• Support team leads as they participate in community activities, such as tours, at-risk meetings, and in-services
• Schedule and conduct operational reviews with all customers on a quarterly basis
• Provide training to team members and community staff as requested

Coordinate strategic planning and implementation of organizational practices within the company

• Collaborate with RVP to develop annual area-wide budgets for individual communities, including visit targets for individual therapists/therapy teams and other key performance indicators
• Identify, develop, and execute opportunities for growth within assigned communities and partnerships
• Participate in referral source visits with community salesperson as directed by RVP
• Collaborate with Human Resources regarding employee relations and conduct employee discipline sessions as needed
• Attend corporate-sponsored meetings and training sessions as required
• Actively participate in networking and community-based group(s) that are relevant to company business
• Align him/herself with company vision for service quality and value creation

Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards

• Tasks and responsibilities are subject to change at your supervisor's discretion
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications

• Bachelor's degree preferred, or 10+ years of relevant experience and five years of experience in senior care communities, with proven leadership and organizational skills
• If applicable state licensure(s) is required, license must be in good standing
• In-depth knowledge of Medicare payment systems and EHR/EMR systems
• A passion for working with older adults while providing the best care possible
• Exceptional communication and interpersonal skills
• Proven experience in staffing, leading, developing, and retaining strong organizational teams
• Superior analytical, project management, and organizational skills
• The ability to remain calm in stressful situations, be flexible, and work well despite interruptions
• Exceptional multi-tasking skills
• Passion for achieving results through self-motivation, initiative, and proactive orientation
• A sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
• Driven to achieve and exceed goals, and the ability to motivate others to do the same
• A high level of professionalism, customer service, and friendliness, and the ability to effectively perform conflict intervention and resolution
• Respect for the principles of patient rights and confidentiality
• Knowledge and understanding of insurance credentialing requirements, HIPAA, and PHI guidelines
• Demonstrated competence in regulatory compliance
• It is the expectation that the individual gains a solid understanding of Physical, Occupational, and Speech Therapy for seniors, Diagnostic Laboratory services, Pharmacy operations, the role of the Nurse Practitioner, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care
• Must exhibit and promote a high level of professionalism, customer service, curiosity, and friendliness in all interactions with employees, residents, and visitors throughout the organization
• Willingness to be mentored
• Ability to deliver truthful and unfiltered information to subordinates, supervisors, and company owners
• Ability to travel with overnight stays as needed

Computer Skills:

Proficiency in Internet browsers (e.g., Chrome, Edge, Firefox), as well as advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word. Experience in working with various electronic medical records and medical billing systems.

Work Environment & Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An individual should possess the physical ability to lift/move 50lbs, maintain a stationary position, move freely, operate equipment, ascend/descend freely, position self to reach equipment above or below average standing height, and communicate with employees throughout the organization. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; stoop; walk; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.